Senior Digital Content Manager

University of Southampton Malaysia; Southampton; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

The National Institute for Health and Care Research (NIHR) is seeking two Senior Digital Content Managers in Southampton to shape and deliver a digital content strategy. In this role, you will lead content planning and management across various digital platforms, optimizing for accessibility and user engagement while coordinating with stakeholders to ensure alignment with NIHR's goals.

Benefits

Flexible Hybrid working arrangements

Generous annual leave entitlement of 44 days per year

Strong focus on staff wellbeing

Personal Development opportunities

Qualifications

• Extensive experience in digital content management and strategy.
• Advanced knowledge of CMS platforms, particularly Drupal.
• Experience leading content planning and managing editorial calendars.

Responsibilities

• Lead the production and management of high-quality content across platforms.
• Coordinate content plans and workflows, aligning with organizational goals.
• Use data and insights to inform decisions and drive improvements.

Skills

Digital Content Management

SEO

Content Performance Analytics

Stakeholder Management

Editorial Judgment

Tools

Drupal

HotJar

Figma

Google Analytics

Job description

Lead NIHR’s digital content strategy – where health research meets digital innovation.

The National Institute for Health and Care Research (NIHR) is seeking 2 Senior Digital Content Managers to contribute to shaping and delivering our digital content strategy. These roles are hosted within our Southampton coordinating centre.

Who are we?

The NIHR funds, enables, and delivers world-leading health and social care research that improves people's health and wellbeing and promotes economic growth. We are also a major funder of applied health research in low and middle-income countries.

Further information can be found at: www.nihr.ac.uk. You are encouraged to review our operational priorities and to watch this introductory video.

What You’ll Be Doing

Working as part of the NIHR’s central communications team, and under the direction of the NIHR Head of Digital Communications, we’re looking for strategic, forward-thinking content experts to help take the reins of our central web platform. You’ll lead on digital content planning, delivery, and optimisation, act as a Business Product Owner for key digital services, and work collaboratively across NIHR to drive consistency, impact, and user-focused innovation.

Key Responsibilities Include

• Lead the production and management of high-quality, accessible content across the NIHR web platform.
• Help steer the evolution of our CMS and related digital products.
• Own and coordinate content plans and workflows, embedding best practice and aligning with NIHR’s wider communications goals.
• Use data and user insights to inform decisions, drive performance, and lead improvements.
• Guide and support a community of content creators, embedding consistent editorial standards and SEO strategy.
• Work closely with senior stakeholders to shape our digital roadmap and ensure alignment with broader service development.

Who are we looking for?

Required

You’ll confidently balance strategic thinking with hands-on content delivery, bringing strong editorial judgment, stakeholder management skills, and a passion for user-focused, continuously improving content. Additional skills required include:

• Extensive experience in digital content management and strategy, including SEO and content performance analytics.
• Advanced knowledge of CMS platforms (Drupal preferred), with a strong grasp of web accessibility and content governance.
• Experience leading strategic content planning and managing editorial calendars across multiple digital channels.
• Excellent interpersonal and influencing skills, with the ability to advise and collaborate across functions and levels.

Experience working in complex or public sector organisations, health and research sectors, and with digital tools like HotJar, Figma, and Google Analytics would be highly beneficial.

What can we offer you?

Benefits

As well as knowing you are working in a role that will make a real-world positive impact, there are many additional benefits to joining our centre in Southampton including:

• Flexible Hybrid working arrangements - around 20% of your time would be spent in the office.
• Generous annual leave entitlement of 44 days per year (made up of 30 days annual leave, plus Bank holidays, plus university closure days).
• A culture that puts heart at the centre of what we do - wellbeing of staff is embedded in our centre and is reflected in winning Gold for the past 5 years in the Mind Workplace Wellbeing awards.
• Personal Development opportunities - there are always opportunities for further development and we have a range of ways to support you.
• Full details of our benefits package can be found here!

To learn more visit our website, or check out the video:

For further information/informal discussion, contact [e-mail]

Apply Online

Further Details

• Job Description and Person Specification

We are committed to equality, diversity, and inclusion and welcome applicants who support our mission of inclusivity.

Apply by 11.59 pm GMT on the closing date. For assistance, contact Recruitment at [phone] or [e-mail] quoting the job number.

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