Senior Digital Assurance Lead: Customer Excellence

South London and Maudsley NHS Foundation Trust; Greater London; Presencial; GBP 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working

Descripción de la vacante

South London and Maudsley NHS Foundation Trust seeks a senior technology professional to lead the Digital Assurance team within Digital Services. You will mentor staff, drive service delivery, and ensure excellent customer outcomes across multiple sites.

We offer flexible working, career progression, and a supportive environment aligned with ITIL Service Management standards. You will report to the Head of Digital Assurance and collaborate with the wider Trust to sustain high-quality IT services.

Formación

• Senior technology professional responsible for mentoring and coaching Digital Services staff.
• Drives service delivery, performance reporting and customer excellence across multiple sites.

Responsabilidades

• Mentor and coach Digital Assurance team members.
• Deliver proactive service improvements and ensure continuity of IT services.
• Lead communication, reporting, and policy implementation within Digital Assurance.

Conocimientos

Mentoring

Leadership

Stakeholder comms

Herramientas

ITIL

Descripción del empleo

South London and Maudsley NHS Foundation Trust seeks a senior technology professional to lead the Digital Assurance team within Digital Services. You will mentor staff, drive service delivery, and ensure excellent customer outcomes across multiple sites.

We offer flexible working, career progression, and a supportive environment aligned with ITIL Service Management standards. You will report to the Head of Digital Assurance and collaborate with the wider Trust to sustain high-quality IT services.