ITIL Process Leader - Digital Service Management

London Ambulance Service NHS Trust; City of Westminster; On-site; GBP 65,000 - 90,000; Full time

Job summary

The London Ambulance Service NHS Trust is seeking an ITIL Process Manager to lead the planning, design and implementation of the ITIL framework across the Digital & Data Directorate and all areas interacting with digital services.

You will oversee service management processes, drive continual service improvement, ensure security and performance of digital services and assets, and guide complex digital programmes and projects to protect patient safety and operational efficiency.

Responsibilities

• Lead the smooth functioning, performance, and security of the Trust's digital services, applications and digital infrastructure through adherence to formal ITIL functions and process mandates.
• Lead on key decisions related to how the Digital & Data Directorate governs and manages the day-to-day operation, emergency and critical business change and project delivery, ensuring that appropriate ITIL framework controls are in place to protect critical systems, operational efficiency and patient safety.
• ITIL Process Manager will deliver ITIL governance, optimisation and continual service improvement for the Trust's digital services and lead on delivery of highly complex digital and Service Management programmes and projects.

Job description

The London Ambulance Service NHS Trust is seeking an ITIL Process Manager to lead the planning, design and implementation of the ITIL framework across the Digital & Data Directorate and all areas interacting with digital services.

You will oversee service management processes, drive continual service improvement, ensure security and performance of digital services and assets, and guide complex digital programmes and projects to protect patient safety and operational efficiency.