Senior Diary Manager, Case Management (Hybrid)

FQPS Academy Ltd.; Birmingham; Hybrid; GBP 29,000 - 31,000; Full time

Job summary

The Legal Aid Agency in the United Kingdom seeks a Diary Manager for the Head of Case Management (EO grade). The role involves coordinating calendars, arranging meetings, and taking accurate minutes across the Senior Management Team.

Discretion and confidentiality are essential for this busy civil service office. Based in national offices with hybrid working options, you will support multiple senior leaders, manage travel and meeting logistics, and track actions to ensure timely follow-ups and

Qualifications

• Excellent organisational skills with the ability to prioritise workloads and meet deadlines.
• Strong communication, influencing and interpersonal abilities with stakeholders at all levels.
• Experience in tracking actions and monitoring progress to ensure deadlines are met.
• High attention to detail and discretion with confidential information.
• Proficient in Microsoft Office including Outlook, Word, Excel and Teams.

Responsibilities

• Provide diary and correspondence management for the Head of Case Management and Senior Management Team.
• Prepare agendas, attend meetings as required, and produce accurate minutes.
• Coordinate travel bookings and arrange venues, travel, and accommodation.
• Monitor actions arising from meetings and escalate issues when needed.
• Support cross-department collaboration within Case Management Directorate.

Skills

Organisational skills

Communication skills

Action tracking

Attention to detail

MS Office

Job description

The Legal Aid Agency in the United Kingdom seeks a Diary Manager for the Head of Case Management (EO grade). The role involves coordinating calendars, arranging meetings, and taking accurate minutes across the Senior Management Team.

Discretion and confidentiality are essential for this busy civil service office. Based in national offices with hybrid working options, you will support multiple senior leaders, manage travel and meeting logistics, and track actions to ensure timely follow-ups and