Senior Desktop Support Analyst

JR United Kingdom; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An investment management firm based in London seeks a Senior Desktop Support Analyst. This role involves providing expert support while working in a high-pressured environment, primarily serving the financial sector. The ideal candidate will demonstrate extensive desktop support expertise and possess relevant technical certifications, along with a strong problem-solving capacity.

Benefits

Competitive day rate

Dedicated consultant support

Qualifications

• In-depth experience in desktop support, especially in a financial setting.
• Senior technical role experience with ownership and accountability.
• Up-to-date knowledge of Windows, macOS, and relevant applications.

Responsibilities

• Provide support for desktop technologies in a fast-paced environment.
• Deliver solutions to complex technical issues effectively.
• Involve in network and telephony patching as needed.

Skills

Customer-facing support

Problem-solving

Audio Visual support

Education

Microsoft Certification

ITIL V3/4 Foundation

Job description

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Senior Desktop Support Analyst, London (City of London)

Client: Hays

Location: London (City of London), United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

6

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Your new company

• An Investment Management Firm based in London.

Your new role

• Senior Desktop Support Analyst

What you'll need to succeed

• In-depth experience in a customer-facing 'desktop' support role, preferably gained within the financial services sector and/or highly pressurised environment.
• Prior experience in a senior position within a technical role with a record of ownership, accountability, and delivering solutions to complex problems.
• Up-to-date knowledge of technologies, equipment, and software appropriate to business, including Windows operating systems, macOS, iPad, iPhone, Microsoft and Mac Applications, and Network fundamentals.
• Network and Telephony patching experience.
• Audio Visual support and troubleshooting experience.
• Preferably knowledge of ITIL V3/4 Foundation.
• Microsoft Certification or equivalent experience.

What you'll get in return

An exciting opportunity to join an international organization working with a major financial services organization. A competitive day rate will be offered, along with dedicated support from your Hays Consultant throughout the application process.

What you need to do now

If interested, click 'apply now' to submit your CV or contact us for a confidential discussion about your career. If this role isn't quite right, we can discuss other opportunities.

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