Senior Desktop AI Support Engineer

Perplexity; Greater London; On-site; GBP 52,000 - 78,000; Full time

Job summary

Perplexity is seeking a Customer User Support specialist to assist desktop app users, troubleshooting technical issues and helping customers maximize value from our AI-native browsing experience.

In this role you will be the dedicated technical resource for desktop browser users, work with Enterprise, Mobile and Desktop teams to resolve problems, and translate user learnings into scalable improvements with Engineering and Go-To-Market.

Qualifications

• 3+ years in technical support engineering roles, focusing on application development.
• Ability to identify technical pain points in solutions and customer implementations.
• Experience using AI tools to optimize workflows and team efficiency.

Responsibilities

• Serve as the dedicated technical resource for desktop browser users, providing troubleshooting assistance and guidance on optimal use of the platform.
• Grow into the go-to technical and troubleshooting expert for Comet, helping both users and internal teams confidently navigate and use the browse.
• Partner with Enterprise, Mobile and Desktop teams to resolve issues and coordinate resources across multiple teams as needed.
• Translate learnings from Comet user issues into scalable solutions, working with Engineering and Go-To-Market teams to implement improvements.
• Build strong relationships with key Comet Enterprise users to ensure the success of their workflows in the browser.

Skills

Tech support

Application development

AI tooling

Job description

Perplexity is seeking a Customer User Support specialist to assist desktop app users, troubleshooting technical issues and helping customers maximize value from our AI-native browsing experience.

In this role you will be the dedicated technical resource for desktop browser users, work with Enterprise, Mobile and Desktop teams to resolve problems, and translate user learnings into scalable improvements with Engineering and Go-To-Market.