Senior Design Researcher — Shape Mobile Journeys (Hybrid Leeds)

Experis (Austria); Leeds; Hybrid; GBP 93,000 - 121,000; Full time

Job summary

HSBC UK Digital Product & Design team seeks a Senior Design Researcher to shape mobile experiences across HSBC UK, first direct and M&S Bank. You will plan, conduct and synthesize research to embed customer needs at every stage of product and service design.

Collaborating with designers, product managers, analytics specialists and engineers, you’ll ensure insights are actionable and drive improvements in mobile journeys across three brands. This role is hybrid with three days in Leeds.

Qualifications

• Minimum of 5 years’ relevant proven experience in UX, design or behavioural research.
• Experience leading end-to-end research programmes.
• Experience researching mobile products or multi-channel experiences.
• Experience designing, planning and executing studies including usability testing, interviews, surveys and concept testing.
• Experience testing prototypes, mock-ups, content and value propositions.
• Experience collaborating with design, product, analytics and technology teams.

Responsibilities

• Lead end-to-end research programmes aligned to strategic business outcomes across HSBC UK, first direct and M&S Bank.
• Oversee research across key mobile journeys from discovery to servicing and account management.
• Design, plan and execute qualitative and quantitative studies, including usability testing, interviews, surveys and ethnographic research.
• Collaborate with design, product, analytics and technology teams to frame research questions and integrate insights.
• Test prototypes and concepts to validate usability and value propositions.
• Synthesize diverse data into actionable recommendations for senior stakeholders.
• Present compelling research narratives and design recommendations to cross-functional teams.
• Identify opportunities to simplify journeys and improve customer experience.
• Coach and mentor colleagues to improve research literacy.

Skills

UX research

Qualitative methods

Quantitative methods

Usability testing

Stakeholder influence

Research planning

Synthesis

User interviews

Collaboration

Tools

UserTesting

Figma

Job description

HSBC UK Digital Product & Design team seeks a Senior Design Researcher to shape mobile experiences across HSBC UK, first direct and M&S Bank. You will plan, conduct and synthesize research to embed customer needs at every stage of product and service design.

Collaborating with designers, product managers, analytics specialists and engineers, you’ll ensure insights are actionable and drive improvements in mobile journeys across three brands. This role is hybrid with three days in Leeds.