Senior Delivery Manager – IT Infrastructure (Delivery Manager II)

UST; London; Hybrid; GBP 96,000 - 120,000; Full time

Job summary

A leading company in IT services seeks a Senior Delivery Manager for IT Infrastructure to oversee their ITSM strategy across enterprise environments in London. You will mentor teams and lead initiatives that shape IT service delivery while ensuring compliance with industry standards and enhancing operational efficiency.

Qualifications

• Minimum of 16+ years in IT Service Management or Infrastructure Delivery.
• Minimum 3–5 years in a senior or strategic leadership role.
• Proven experience managing complex, large-scale IT environments.

Responsibilities

• Define and implement IT service management strategies and policies.
• Lead and mentor a team of Operations Managers and ITSM professionals.
• Align service delivery with broader organizational strategies.

Skills

It Infrastructure

It Management

Service Delivery Management

Education

Bachelor’s degree in Computer Science, IT, or related field

Master’s preferred

Tools

ITIL

ServiceNow

Job description

Senior Delivery Manager – IT Infrastructure (Delivery Manager II)

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Senior Delivery Manager – IT Infrastructure (Delivery Manager II)

Join to apply for the Senior Delivery Manager – IT Infrastructure (Delivery Manager II) role at UST

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Role Description

Senior Delivery Manager – IT Infrastructure

London - Hybrid

Permanent

We're seeking an accomplished Senior Delivery Manager – IT Infrastructure to lead our ITSM strategy and execution across complex, enterprise-scale environments. In this role, you’ll have the opportunity to shape our IT service delivery landscape, mentor high-performing teams, and influence executive decisions with real business impact.

Role Description

Senior Delivery Manager – IT Infrastructure

London - Hybrid

Permanent

We're seeking an accomplished Senior Delivery Manager – IT Infrastructure to lead our ITSM strategy and execution across complex, enterprise-scale environments. In this role, you’ll have the opportunity to shape our IT service delivery landscape, mentor high-performing teams, and influence executive decisions with real business impact.

The Role

• Define and implement IT service management strategies and policies aligned to ITIL and global best practices
• Optimize infrastructure operations to support business goals and drive enterprise efficiency
• Lead, mentor, and inspire a team of Operations Managers and ITSM professionals
• Align service delivery with broader organizational strategies and growth plans
• Establish and track KPIs, benchmarks, and metrics to measure and improve ITSM effectiveness
• Identify performance gaps and lead continuous improvement initiatives
• Partner with business leaders and IT executives to understand evolving service needs
• Translate strategic objectives into actionable service delivery priorities
• Ensure consistent adoption of ITIL-based processes and governance models
• Enforce compliance with SLAs, regulatory standards, and operational excellence
• Oversee implementation and enhancement of ITSM platforms (e.g., ServiceNow)
• Ensure scalable, secure, and efficient infrastructure supports service delivery needs
• Provide insight and strategic advice to senior leadership on ITSM innovations, trends, and opportunities
• Contribute to decision-making that drives business transformation
• Manage third-party service providers, contracts, and SLAs to ensure quality outcomes
• Lead vendor performance reviews and cost efficiency assessments
• Align workforce planning with business demand and long-term strategic goals
• Optimize team capabilities across regions and projects
• Deliver insightful reports and dashboards to executive stakeholders
• Translate data into action with impactful recommendations
• Foster a culture of learning, knowledge sharing, and IP development
• Lead internal initiatives for ITSM governance and continuous upskilling
  
  

What You Bring

• Bachelor’s degree in Computer Science, IT, or related field (Master’s preferred)
• Minimum of 16+ years in IT Service Management or Infrastructure Delivery
• Minimum 3–5 years in a senior or strategic leadership role
• Proven experience managing complex, large-scale IT environments
• ITIL Foundation (Intermediate/Expert preferred)
• PMP, Six Sigma, or equivalent certifications are a plus
• Mastery of ITIL, COBIT, and enterprise ITSM tools (e.g., ServiceNow)
• Strong leadership, communication, and stakeholder engagement skills
• Expertise in vendor management and SLA compliance
• Strategic thinker with hands-on delivery capabilities
• Culturally adaptable with experience in global/multi-regional teams
• Self-motivated and resilient in fast-paced, evolving environments
  
  

Hurry & apply for a more detailed conversation!

#UST

Skills

It Infrastructure,It Management,Service Delivery Management

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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