Senior Delivery Manager - Digital Services

BRITISH HEART FOUNDATION; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

BRITISH HEART FOUNDATION is seeking a Senior Delivery Manager to lead digital delivery for bhf.org.uk and related platforms. You will collaborate with Delivery, QA, Product Owners and Engineering to maximise marketing, fundraising and engagement outcomes.

You will work on end-to-end delivery processes, ensuring projects using our CMS are tracked and delivered on time and within budget. A 12-month fixed-term contract, hybrid role with London office presence required.

Qualifications

• Significant experience working with Scrum in a large organisation.
• Strong CMS knowledge and ability to manage CMS projects at scale.
• Expert knowledge of Jira workflow management.
• Proven delivery experience using PRINCE2 and Agile methodologies.

Responsibilities

• Deliver business outcomes for digital services and platforms.
• Lead end-to-end delivery processes, tracking and reporting progress.
• Drive change projects involving our CMS and coordinate multiple teams.

Skills

Scrum experience

CMS knowledge

PRINCE2/Agile

Leading Scrum teams

Requirements translation

Tools

Jira

Job description

The opportunity

Are you a digital delivery expert looking to make their mark on one of the UK’s largest health charities?

As a Senior Delivery Manager, supporting our Digital Services, you’ll play a central role in supporting British Heart Foundation (BHF) realise its aims and power groundbreaking research to save and improve lives.

You’ll be responsible for delivering business outcomes within the Digital Services space, ensuring that bhf.org.uk and associated platforms enable us to maximise our marketing, fundraising and engagement ambitions.

Working closely with our Delivery, QA, Product Owners and Engineering teams to ensure our end-to-end delivery processes are optimised, tracked and are delivering effectively, you’ll also have overall accountability for delivering management of change projects that involve our CMS.

Working arrangements

Please note, this is an 12-month fixed term contract, covering family leave.

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

About you

As our ideal candidate, you’ll have:

• Significant relevant industry experience of Scrum
• Strong knowledge and understanding of CMS within an organisation of significant size
• Expert knowledge of Jira workflow management
• Expert knowledge of project management and delivery methodologies e.g. PRINCE2, Agile
• Experience of leading multiple Scrum teams to drive change
• Ability to translate user requirements into technical solutions, balance multiple priorities, manage ambiguity and deliver results to deadline and budget.

With effective communication and influencing skills, able to collaborate effectively with a wide variety of stakeholders and external partners, you’ll have a strong visionary mindset, be a change advocate able to see the bigger picture and be able to identify and track dependencies across diverse projects.

You’ll be an excellent strategic thinker, and product leader with strong commercial nous, and will have excellent technical skill, effective at simplifying complex problems into component parts for short, medium and long-term delivery.

With excellent planning and organising skills, you’ll be effective at prioritising, scheduling and tracking work across dependencies taking account of deadlines, staffing and resource requirements.

Our work is fundamental to the health of the nation with an impact globally, so we require a world-class Technology team. If you have the skills and experience, we’re looking for, then we want to hear from you!

Interview process

First stage interviews will be a short one‑way video interview; successful candidates will then be invited to attend an interview via MS Teams, with final stage interview held at our London offices.

About us

We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together.

To hear from our people, check out Belonging at BHF.

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground‑breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer.

• Significant relevant industry experience of Scrum