Senior Delivery Manager - Customer Care (9 month FTC)

ASOS.com; Watford; On-site; GBP 50,000 - 80,000; Part time

Job summary

An established industry player is seeking a Senior Delivery Manager to spearhead transformative initiatives within Customer Care. This pivotal role involves leading cross-functional teams, managing multiple projects, and ensuring alignment with strategic priorities. The ideal candidate will possess extensive delivery management experience, particularly in customer service or retail, and have a strong command of Agile methodologies. Join a forward-thinking company that values innovation and offers flexible benefits, employee discounts, and development opportunities. If you're ready to make a significant impact in a dynamic environment, this is the perfect opportunity for you.

Benefits

Employee Discounts

Development Opportunities

Flexible Benefits

Qualifications

• Extensive experience in delivery management, preferably in customer service or retail.
• Proven ability to lead cross-functional teams and manage multiple projects.

Responsibilities

• Lead and oversee project resources across different delivery methodologies.
• Plan, prioritize, and manage dependencies across teams and initiatives.

Skills

Delivery Management

Agile Scrum

Stakeholder Management

Project Management

Change Management

Job description

Senior Delivery Manager - Customer Care (9 month FTC)

ASOS.com Watford, England, United Kingdom

Job Description

The Senior Delivery Manager will lead the delivery of roadmap items involving cross-functional work at ASOS Customer Care. Responsibilities include overseeing multiple backlogs within the Customer Experience and Transformation teams, managing high-performing Project Managers/Squad Leads, and working closely with various teams to shape and govern transformative change in Customer Care. The role requires proactive resolution of blockers, effective communication, and ensuring projects stay on track, aligning with strategic priorities.

Key Responsibilities

1. Lead and oversee project resources across different delivery methodologies, including agile, waterfall, and operational readiness.
2. Plan, prioritize, and manage dependencies across teams and initiatives.
3. Communicate plans, progress, and risks to stakeholders at all levels.
4. Manage priorities, risks, resources, and budgets proactively.
5. Ensure cross-functional resources are committed and capacity is managed effectively.
6. Align with technology and third-party teams to prioritize shared deliverables.

Qualifications and Skills

• Extensive experience in delivery management, preferably in customer service or retail environments.
• Proven ability to lead cross-functional teams and manage multiple projects.
• Strong communication, stakeholder management, and leadership skills.
• Experience with Agile Scrum, project management methodologies, and change management.
• Certified Scrum Master (CSM/PSM) preferred.
• Ability to work under pressure and meet deadlines.

Additional Information

Open to part-time applicants. Benefits include employee discounts, development opportunities, flexible benefits, and more.