Senior Delivery Manager

TN United Kingdom; Hatfield; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Service Delivery Manager to oversee the delivery of various service streams. In this pivotal role, you will analyze and enhance processes to ensure high reliability and efficiency. You will collaborate across teams, manage critical incidents, and provide regular performance reports. This position offers a rewarding career with competitive compensation and opportunities for growth, making it ideal for someone passionate about delivering exceptional service and driving operational excellence.

Benefits

Competitive Compensation Plans

Long-term Growth Opportunities

Health Benefits

Financial Security Benefits

Qualifications

• 5 years of experience in project management practice.
• Operational ability in a large-scale, diverse environment.

Responsibilities

• Ensure seamless delivery of service streams to internal and external customers.
• Take ownership of critical incidents and coordinate with resolution parties.

Skills

Project Management

Incident Management

Communication Skills

Process Improvement

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Smartsheets

ServiceNow

Job description

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Service Delivery Manager

As a Service Delivery Manager, you will ensure the seamless delivery of various service streams to both internal business partners and external customers. You will be responsible for analyzing, improving, and developing processes and procedures to enable highly reliable and efficient operations and quality of service.

What you’ll be doing

• Maintaining high performance levels for service-related processes and implementing improvement activities where necessary.
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
• Ensuring that systems, procedures, and methodologies support outstanding service delivery.
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
• Collaborating across multiple teams to drive efficiencies within the project lifecycle.
• Providing and presenting accurate, regular reports on service delivery performance.

What you have

• Bachelor’s degree or equivalent experience.
• 5 years of experience in project management practice.
• Operational ability in a large-scale, diverse environment.
• Knowledge of escalation procedures, incident management, and related disciplines.
• Experience with Microsoft Office Suite, Smartsheets, and ServiceNow.
• Legal authorization to work in the United States.

What you can expect

At Computacenter, enjoy a rewarding career with competitive compensation plans and long-term growth opportunities. We offer benefits that contribute to your health, financial security, and peace of mind.

Note: If you are not a passport holder of the country for the vacancy, you might need a work permit. For more information, check our Blog.

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Created on 29/04/2025 by TN United Kingdom