Senior Data Scientist: AI/ML for Customer Insights

Sky; Greater London; Hybrid; GBP 85,000 - 110,000; Full time

Benefits offered by this job

Free Sky TV or NOW package

Pension up to 9% employer contribution

Private healthcare with mental health

Aviva Digital GP and dental insurance

Discounts on Sky products

Sharesave and Tech schemes

Sky VIP rewards

Job summary

Sky's Data Science practice is expanding to transform customer insights into measurable value across marketing, interactions and services. You’ll build predictive models for churn and lifetime value, develop AI agents, and collaborate with tech teams to deploy scalable customer treatments.

This role emphasizes leading with data, applying generative AI concepts where relevant, and mentoring teams in a hybrid working environment. Osterley-based with flexible office attendance.

Qualifications

• Strong hands-on experience in advanced analytics and ML, including forecasting and clustering.
• Proven track record deploying large-scale AI/ML solutions in cloud environments.
• Ability to translate business objectives into analytical solutions for senior stakeholders.
• Excellent Python skills using Scikit-learn and PyTorch; experience with VS Code and MLOps.

Responsibilities

• Develop actionable customer intelligence from core data assets.
• Build AI/ML solutions using data: product, demographics, usage, interactions.
• Develop predictive models for churn, lifetime value, segmentation.
• Explore and build AI agents to automate analysis and speed insights.
• Work with stakeholders to define objectives and translate into analytics solutions.
• Partner with tech teams to deploy scalable customer treatments at Sky.
• Strengthen data science capabilities by testing new AI tools.

Skills

Advanced analytics

Machine learning

Forecasting

Predictive modelling

Optimization

Clustering

Python

PyTorch

Scikit-learn

MLOps

AI in cloud

Tools

VS Code

PyTorch

Job description

Sky's Data Science practice is expanding to transform customer insights into measurable value across marketing, interactions and services. You’ll build predictive models for churn and lifetime value, develop AI agents, and collaborate with tech teams to deploy scalable customer treatments.

This role emphasizes leading with data, applying generative AI concepts where relevant, and mentoring teams in a hybrid working environment. Osterley-based with flexible office attendance.