Senior Data Operations Manager

Fuse; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology company in the City of London seeks a Platform Manager to oversee data quality and user interactions. The ideal candidate will have excellent communication skills, technical expertise, and experience engaging with both users and management. Responsibilities include developing new functionalities, ensuring data integrity, and leading user support initiatives. Strong skills in SQL, Python, and Microsoft Excel are essential for success in this role.

Qualifications

• Ability to understand technical issues and communicate effectively.
• Experience engaging with users and stakeholders.
• Aptitude for platform development and collaboration.

Responsibilities

• Lead data quality and improvement initiatives.
• Provide user support and resolve issues.
• Engage with management to communicate platform capabilities.
• Develop and deploy new platform functionality.
• Maintain relationships with technical stakeholders.

Skills

Excellent communication skills

Technical communication

Confidence in speaking to management

Ability to convey technical subjects

Competence in Microsoft Excel

Strong Word/PowerPoint skills

Tools

SQL

Python

PowerBI

MS Office Suite

Job description

Platform Management

• Understanding problems facing our teams, establishing whether we can help, and owning both the conversation and the solution.
• Staying ahead of major strategic developments on the account and ensuring we are prepared for changes in scope or support.
• Evaluating the entire workflow/strategy, including elements outside of our immediate responsibility, to see if we can work more intelligently.
• Taking the lead on data quality: quantifying the quality, punctuality, completeness and accuracy of our data and finding ways to improve all four.

User Management

• Being the first point of contact for confused or lost users (along with your direct report) and resolving their immediate issue while explaining why it happened and how to avoid it in the future.
• Considering how the platform might be tweaked to stop common or disruptive issues from occurring at all.
• Engaging with middle/senior management to ensure they are aware of what the platform can do, what it can’t do, and maintaining its presence in the broader conversation.
• Immediately and assertively engaging users and stakeholders when new functionality is deployed to ensure they know how it works and what it’s supposed to achieve.

Technical

• Building, testing and deploying new functionality.
• Understanding the backend of our platform and being aware of the limits of what we can reasonably do.
• Revisiting older backend elements to identify potential benefits from rebuilding them.
• Maintaining strong relationships with developers, software engineers and technical stakeholders outside of our immediate agency, including clients.

What We Would Like to See

• Excellent communication skills, including technical communication with software developers/engineers, and the ability to speak their language.
• The capacity to be clear, concise and patient with users, many of whom may not speak English as their first language or may be new to the industry.
• The confidence to speak for the platform before senior agency management and senior clients, answering questions and establishing yourself as a subject‑matter expert.
• An aptitude for platform and reporting system development, and how people with different skillsets can collaborate to deliver more data, higher quality data faster.
• A broad understanding of media buying, ad tech and taxonomies.
• A capacity to learn how different software platforms—and the different parts of a single platform—pass data between them.
• Very high competence at Microsoft Excel.
• Strong Word/PowerPoint skills.
• Presentation skills, especially the ability to convey a technical subject to a non‑technical audience concisely and confidently.

Desirable Skills / Experience

• SQL, Python or similar.
• Regular expressions.
• Expert‑level familiarity with the full MS Office suite.
• PowerBI (Tableau, MCI, etc. also useful).
• Experience in building/calling API queries.
• Database management / data warehousing.
• Any other ETL platforms.

About Annalect EMEA

Omnicom Media Group Europe (OMG EMEA) is the media division of Omnicom Group Inc., headquartered in London with offices in Manchester and Newcastle.

The Annalect EMEA team at OMG EMEA is the data, technology, and analytics division. We help CMOs and their teams harness data, technology, and advanced analytics to grow their brands.

We build and maintain the Omni platform which gives agency and client teams access to these capabilities as well as the ability to integrate and combine their own data and technology with Omni. Omni has over 30,000 active users and is recognized in the industry as a leading marketing platform.

Our team of Annalectuals is growing rapidly and is based in over 80 countries around the globe, supported by global and regional team hubs in NY, London, Singapore, Gurgaon, Bangalore, and Hyderabad.

Diversity, Equity & Inclusion at OMG

At OMG, our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today’s society, where everyone can bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well‑represented.