Senior Data Operations Lead – Charity Fundraising (Hybrid UK)

WaterAid; Greater London; Hybrid; GBP 38,000 - 44,000; Part time

Benefits offered by this job

36 days holiday

Extra 5 days annual leave

Employer pension 10%

Hybrid working

Season ticket loan

Free annual eye tests

Pay As You Give

Enhanced parental leave

Paid sabbaticals

Volunteer day

Job summary

WaterAid in the UK is seeking a Senior Data Operations Officer on an 18‑month contract (35 hours per week) with hybrid working. The role focuses on accurate data imports and core income processes, including Direct Debit submissions and Gift Aid claims, collaborating with Performance, Strategy and Insight, Finance and Mass Engagement.

The successful candidate will ensure data quality, meet SLAs, and seek automation opportunities while upholding WaterAid’s commitment to equity and safeguarding.

Qualifications

• Excellent problem solving and communication skills.
• High attention to detail with ability to work methodically, ensuring minimal errors.
• Experience with relational databases and large data files.

Responsibilities

• Process daily data operations including imports, Direct Debit submissions, and Gift Aid claims to HMRC.
• Identify improvements and fix data rejects quickly.
• Support system testing as superusers of CRM & Integration Hub.
• Report to Data Operations Manager and collaborate with peers.
• Identify opportunities to improve efficiency via automation and process changes.
• Build relationships with Data Engineering, CRM, Finance, and partner agencies.
• Champion WaterAid's equity, inclusion and safeguarding.

Skills

Problem solving

Communication

Attention to detail

Relational databases

Data imports

Tools

Microsoft Dynamics 365

SQL

Azure DevOps

Job description

WaterAid in the UK is seeking a Senior Data Operations Officer on an 18‑month contract (35 hours per week) with hybrid working. The role focuses on accurate data imports and core income processes, including Direct Debit submissions and Gift Aid claims, collaborating with Performance, Strategy and Insight, Finance and Mass Engagement.

The successful candidate will ensure data quality, meet SLAs, and seek automation opportunities while upholding WaterAid’s commitment to equity and safeguarding.