Senior Data Operations Analyst

Freight Investor Services Ltd.; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a senior member to join their expanding data services team in London. This role involves leading day-to-day operations, mentoring junior staff, and ensuring data quality and management. You will engage with multiple departments to enhance operational efficiencies and support the development of core services. The company prides itself on its innovative approach and offers a dynamic environment for growth. If you are a proactive individual with strong analytical skills and a passion for data, this opportunity could be the perfect fit for you.

Benefits

Competitive salary

Discretionary bonus

Learning & Development opportunities

Employee Assistance Programme

Private healthcare

Life assurance scheme

Qualifications

• Proactive and self-motivated individual with strong analytical skills.
• Experience with C# and SQL is highly desirable.

Responsibilities

• Lead the Data Services Team in daily activities and deliverables.
• Manage data quality and client access to subscription services.
• Compile and present analytics data to internal stakeholders.

Skills

C#

SQL

Statistical analysis

Problem-solving

Communication skills

Attention to detail

Teamwork

Tools

Excel

Word

Outlook

Job description

London, United Kingdom | Posted on 21/03/2025

Freight Investor Services (FIS) is a leading global brokerage of freight and commodities. We are the world’s largest broker on dry freight futures, and have a strong presence across the bulk commodities, metals, and energy markets. We were the first brokerage to trade in the cleared market on iron ore and later coking coal futures. We also maintain a strong position in broking steel futures on all exchanges, as well as fuel oil, base metals, fertilisers, and tanker freight. We are proud of our innovative ethos, having been first mover on a number of products, most recently on the cobalt and air freight futures markets. Not only do we provide excellent brokerage services, but also data services via our App, FIS Live, other data services, as well as education to help those entering new markets.

We have expanded via our network of trading associates and branch offices to offer coverage of derivative and physical shipping markets in London, New York, Houston, Dubai, Mumbai, Athens, Copenhagen, Geneva, Singapore and Shanghai. Through our global network, FIS offers full brokerage services, trade execution and in-depth market intelligence and data for freight and commodities, as well as providing physical ship and cargo services. Our expertise in managing credit and counterparty risk provides a vital competitive advantage while enabling clients to trade with confidence.

Job Description

The Role

We are expanding our team with our increased data services offering. We are looking for a senior member of the team to work with our wider data services and IT team in helping to deliver our pipeline of projects, as well as maintaining and improving our current systems and services. This role is based in our HQ in London but is part of an international company with offices in 9 countries.

Responsibilities

• Assist and help lead the Data Services Team in day-to-day activities and deliverables under the guidance of the Head of Data.
  
• Act as mentor for junior team and company staff members, promote yourself as a team leader.
  
• Be responsible for data management and data quality, including managing client and internal access to subscription services.
  
• Ultimately responsible for the day-to-day monitoring and validation of data inputs and service levels.
  
• Responsible for compiling and presenting Data Services and Operation analytics data to internal stakeholders.
  
• Responsible for undertaking periodic reviews of our subscription services.
  
• Responsible for testing, maintenance, development and support of core services and components.
  
• Responsible for the collection and documentation of project/task requirements.
  
• Responsible for managing and maintaining document libraries, avoiding duplication and data sprawl.
  
• Use experience to assist other departments in educating, cross selling, innovating and improving operational and application and service efficiencies and documenting improvements.
  
• Promote a first-class work ethic and work with clients on improving FIS’ engagement and professionalism.
  
• Assist with the support and testing of FIS’ application stack and data services, liaising between Communications, Operations, Business Development, Brokers, Data Services and Accounts teams.
  
• Assist with application reviews (internal and external), including collating facts & findings into action plans.
  
• Assist IT department when required with general Software, Network, Hardware, Security and Equipment tasks.
  
• Ensure full awareness of and adhere to internal policies that relate to the role or any relevant other activities.
  
• Exercise judgement and act with integrity, due care, skill and diligence and open and co-operative with the FCA, other regulators and exchanges.
  
• Complete any mandatory training required by the company and required deadlines.
  
• Perform any other reasonable duties the company may require.
  
  

Requirements

Technical skills / competencies

• Proactive and self-motivated.
  
• C# and SQL skills highly desirable.
  
• Learn quickly and question/challenge any comprehension uncertainties.
  
• Has a tenacious outlook and focus, able to stick at and resolve tasks.
  
• Enjoys and has a logical approach to solving problems.
  
• Has solid statistics and analytics skills.
  
• Communicates effectively with colleagues.
  
• Works independently and diligently, apprising manager on a daily/as needed basis.
  
• Is team oriented; working well with others and diverse groups / personalities.
  
• Prioritises workload and works well under pressure.
  
• Excellent attention to detail; strong analytical and numeracy skills.
  
• Good written and verbal communication skills.
  
• Personable, demonstrating good relationship building skills with both internal and external stakeholders.
  
• Use of and experience with Excel, Word and Outlook required.
  

Benefits: Our rapidly growing business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers.

• Competitive salary and discretionary bonus
  
• Learning & Development / CPD opportunities
  
• Employee Assistance Programme
  
• Private healthcare and life assurance scheme