Senior CX Strategist: Insights, Campaigns & Growth

HH Global Group; Cirencester; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

HH Global is seeking a senior CX Strategist to lead strategic CX programs and campaigns, delivering consultancy on CX initiatives and best practice to clients. You will articulate data-driven insights in clear proposals and briefs as part of a senior, client-facing team.

This blended role involves working from the local HH Global office, client sites when required and home as needed, with the primary client base in the UK south; a southerly location is preferred.

Qualifications

• Extensive experience in Brand/CX/CRM/data strategy and analytics.
• Hands-on in strategy, planning and analyzing multi-channel marketing activity (Digital focus).
• Sophisticated experience with high-profile clients at senior levels.

Responsibilities

• Develop CX strategies, programs and consumer journeys to support communication activities.
• Confidently present strategic proposals and insights to senior clients.
• Ensure outputs meet business requirements and reflect client needs.
• Write briefs reflecting client requirements and opportunities for growth.
• Support growth within existing client relationships and identify new opportunities.
• Identify project risks and propose solutions with internal teams and clients.
• Provide accurate work assessments to maximise revenue opportunities.

Skills

Brand CX

CRM data

Data strategy

Storytelling

Multi-channel

Executive presence

Insight translation

Client relationship

Job description

HH Global is seeking a senior CX Strategist to lead strategic CX programs and campaigns, delivering consultancy on CX initiatives and best practice to clients. You will articulate data-driven insights in clear proposals and briefs as part of a senior, client-facing team.

This blended role involves working from the local HH Global office, client sites when required and home as needed, with the primary client base in the UK south; a southerly location is preferred.