Senior Customer Tax Manager

TN United Kingdom; Norwich; On-site; GBP 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a knowledgeable tax professional to join their dynamic team. This role focuses on providing expert tax advice related to customer products, ensuring compliance with regulations, and collaborating with various stakeholders, including HMRC. The ideal candidate will possess a strong understanding of chargeable events and life products, along with excellent communication and collaboration skills. With a commitment to inclusivity and support, this opportunity offers a chance to make a meaningful impact while enjoying a range of benefits and a flexible working environment. Join a forward-thinking organization that values your contributions and invests in your future.

Benefits

Generous pension scheme

29 days holiday plus bank holidays

Up to 40% discount on Aviva products

Free Aviva shares through Matching Share Plan

Paid volunteering days

Flexible benefits including sustainability options

Wellbeing support and tools

Qualifications

• Qualified accountant or tax professional with strong customer and product tax knowledge.
• Experience in evaluating tax impacts and communicating effectively.

Responsibilities

• Provide tax advice and support for Aviva products and customers.
• Liaise with internal teams and HMRC on chargeable events.

Skills

Tax Knowledge

Communication Skills

Collaboration Skills

MS Office Proficiency

Customer Service Orientation

Education

Qualified Accountant

Tax Professional Qualification

Job description

Social network you want to login/join with:

We have an exciting new opportunity to join our Tax team based in multiple locations. The team provides expert tax services to the UK companies within the group and Aviva Investors (as manager of a range of regulated and unregulated funds), the role involves working with colleagues across multiple locations.

A bit about the job:

This role will primarily be focused on providing advice and support relating to tax matters attached to customers from Aviva products.

The tax team covers a wide scope including customer and product taxes, operational and transaction taxes, insurance premium taxes, corporation tax, life tax, VAT, and employment taxes.

You’ll need to have a good understanding and be able to articulate the key tax issues arising from customer products, with significant focus on chargeable events, bonds, life assurance, and pensions products.

The role includes providing advice to internal teams and leading on chargeable events matters with HMRC and reviewing customer literature.

Day-to-day responsibilities:

• Strong knowledge of chargeable events legislation and guidance.
• Strong communication and collaboration skills (the role will require liaison both internally and externally, with Aviva’s 3rd party partners and HMRC).
• A good technical knowledge of life products, including bonds, pensions, and endowment type policies.
• Strong communication skills for dealing with various teams internally.
• Liaise with colleagues across the business to ensure appropriate prioritization.
• Ensure accurate and appropriate customer and product tax documentation across the business.
• Technical support on chargeable events reporting and any corresponding HMRC controversy.
• Ongoing consideration of process improvements.

Skills and experience we’re looking for:

• The successful candidate will be either an accountant, qualified tax professional, or comparably qualified by experience (gained either in industry or in practice).
• Able to demonstrate strong customer and product tax knowledge and experience, with an ability to readily evaluate and effectively communicate the impact of new developments.
• You will be a team player with an open, collaborative, and proactive approach, willing to test new ideas and embrace change, looking for opportunities to identify and address key issues and simplify existing processes.
• Strong capabilities in MS Office applications are essential, as is good experience of creating and editing documents.
• Strong communication and collaboration skills.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Salary: Competitive (location, skills, experience, and qualifications)
• Bonus: opportunity of 12% of annual salary (actual amount depends on your performance and Aviva’s)
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone:

We are inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply? And if you’re in a job share just apply as a pair.

We flex locations, hours, and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility with time together with colleagues.