Senior Customer Tax Manager

TN United Kingdom; Eastleigh; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as part of the Tax team, providing expert tax services to UK companies and Aviva Investors. This role offers the opportunity to advise on a wide range of tax matters, including customer and product taxes, while collaborating with internal teams and HMRC. The position promotes a proactive approach to process improvements and offers a supportive work environment with flexible arrangements. With competitive salaries and generous benefits, this role is perfect for a qualified tax professional looking to make an impact in a dynamic setting.

Benefits

Performance-based bonus

Generous pension scheme

29 days holiday plus bank holidays

Discounts on Aviva products

Free Aviva shares annually

Flexible benefits

Paid volunteering days

Wellbeing support

Qualifications

• Qualified accountant or tax professional with industry experience.
• Strong knowledge of chargeable events and customer product taxes.

Responsibilities

• Advise on tax matters related to Aviva products.
• Ensure accurate tax documentation and reporting.

Skills

Qualified accountant or tax professional

Knowledge of customer and product tax

Proficiency in MS Office

Communication and collaboration skills

Education

Accounting qualification

Tax professional qualification

Job description

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We have an exciting new opportunity to join our Tax team based in multiple locations. The team provides expert tax services to UK companies within the group and Aviva Investors (as manager of a range of regulated and unregulated funds). The role involves working with colleagues across various locations.

About the job:

This role focuses on providing advice and support related to tax matters for customers of Aviva products. The tax team covers a broad scope including customer and product taxes, operational and transaction taxes, insurance premium taxes, corporation tax, life tax, VAT, and employment taxes.

You should have a good understanding of key tax issues arising from customer products, with a focus on chargeable events, bonds, life assurance, and pensions products.

The role includes advising internal teams, leading on chargeable events matters with HMRC, and reviewing customer literature.

Responsibilities:

1. Strong knowledge of chargeable events legislation and guidance.
2. Effective communication and collaboration skills, liaising internally and externally with partners and HMRC.
3. Technical knowledge of life products, including bonds, pensions, and endowment policies.
4. Ability to communicate with various internal teams.
5. Coordinate with colleagues to prioritize tasks.
6. Ensure accurate tax documentation for customers and products.
7. Provide technical support on chargeable events reporting and HMRC issues.
8. Identify and implement process improvements.

Skills and experience:

1. Qualified accountant, tax professional, or equivalent experience in industry or practice.
2. Strong knowledge of customer and product tax, with the ability to evaluate and communicate new developments.
3. Team player with a proactive, collaborative approach, open to change and process improvements.
4. Proficiency in MS Office, especially document creation and editing.
5. Excellent communication and collaboration skills.

Benefits:

We invest in our colleagues and offer:

• Competitive salary based on location, skills, and experience.
• Performance-based bonus of up to 12% of annual salary.
• Generous pension scheme with up to 14% contribution from Aviva.
• 29 days holiday plus bank holidays, with options to buy or sell days.
• Up to 40% discount on Aviva products and other retailer discounts.
• Up to £1,200 in free Aviva shares annually through our Share Plan and Save As You Earn schemes.
• Supportive policies including parental and carer’s leave.
• Flexible benefits including sustainability options like cycle to work.
• Paid volunteering days and wellbeing support.

Inclusivity:

We are committed to diversity and welcome applicants from all backgrounds. If you’re interested but unsure about meeting all criteria, we encourage you to apply, regardless of gender or if you're in a job share as a pair.

Work arrangements:

We offer flexible locations, hours, and working patterns. Most employees work around 50% in the office, combining flexibility with team engagement.