Senior Customer Support Executive

MET Recruitment; Birmingham; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading manufacturing company in Birmingham seeks a Senior Customer Support Executive to join their growing team. The successful candidate will manage customer queries, offer solutions, and ensure a high standard of customer service. This permanent position involves both proactive outreach and administrative duties, ensuring efficient order processing and customer satisfaction.

Qualifications

• Excellent customer service skills.
• Ability to speak confidently to clients.
• Experience handling customer complaints.

Responsibilities

• Resolve customer queries and complaints.
• Process orders and manage returns.
• Make outbound calls for order coordination.

Skills

Customer Service

Administration

Teamwork

Organizational Skills

IT Skills

Job description

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Senior Customer Support Executive, Birmingham

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Client:

MET Recruitment

Location:

Birmingham, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

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Job Reference:

3e316c46b07d

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Customer Support Executive

Permanent

Birmingham

Do you enjoy processes and building customer rapport?

Our client, a well-established leading manufacturing company, are seeking a Customer Support Executive to join their growing team. The successful candidate will have excellent customer service skills and will be able to speak confidently to customers/clients on all levels.

The candidate will help internal and external customers with resolving complaints and queries, give customers information about products and services, take orders and process returns.

General and Task Management

Making outbound calls for various purposes-

• To coordinate and check the delivery status of order
• To coordinate with trade network/ partners for order, stock, complaints, payments.
• To accounts/logistics overseas team for payment, orders, invoices, ageing report, statements, invoice and stock
• To UK sales team for orders, enquiries, leads, complaints, and payments
• To coordinate with trade partner and customer and engage in new partnership engagement or business generation process
• From trade partners for service, complaints, stock, enquiries, leads, POD
• From existing trade partners and customer for service and new order related queries
• From sales managers for order update, payments, anything related to operations
• From accounts/logistics overseas team for coordination related to orders and payments

Taking care of various administrative activities-

• Processing of new orders
• Sending reminder email, implementing debtor management to inform trade partners for payments and dues
• Sending invoices for delivered orders
• Managing customer data bank based on enquiries data, exhibition’s data and share it with sales team for efficient conversion
• Implementation of company’s credit approval process for the trade partners

Self-Management

• Employee should be balanced and confident. Should be logical and experienced
• Should be focused and productive
• Team player and positive mindset
• Should be consistent and task oriented having self-awareness, resilience, optimistic and open to change
• Shows moral courage, openness and honesty and has a collaborative approach when dealing with others

Skills and attributes

• Able to work well as part of a team
• Ability to work accurately and methodically
• Good numeracy and IT skills
• Ability to plan and organise work
• Ability to accurately complete paperwork and count stock items
• Flexible approach to duties and tasks
• Good understanding of customer deliverables and the impact of failure / cost of poor quality

Job Information

Job Reference: SG/3123_1684165993Salary: Salary From: £30000Salary To: £32000Job Industries: Call Centre and Customer ServiceJob Locations: Birmingham, West MidlandsJob Types: PermanentJob Skills: Customer Service, Administration, Customer Support

Customer Support Executive

Permanent

Birmingham

£30,000-£32,000

Are you customer service driven?

Do you enjoy processes and building customer rapport?

Our client, a well-established leading manufacturing company, are seeking a Customer Support Executive to join their growing team. The successful candidate will have excellent customer service skills and will be able to speak confidently to customers/clients on all levels.

The candidate will help internal and external customers with resolving complaints and queries, give customers information about products and services, take orders and process returns.

General and Task Management

Making outbound calls for various purposes-

To coordinate and check the delivery status of order

To coordinate with trade network/ partners for order, stock, complaints, payments.

To accounts/logistics overseas team for payment, orders, invoices, ageing report, statements, invoice and stock

To UK sales team for orders, enquiries, leads, complaints, and payments

To coordinate with trade partner and customer and engage in new partnership engagement or business generation process

Handling various Inbound calls-

From trade partners for service, complaints, stock, enquiries, leads, POD

From existing trade partners and customer for service and new order related queries

From sales managers for order update, payments, anything related to operations

From accounts/logistics overseas team for coordination related to orders and payments

Taking care of various administrative activities-

Processing of new orders

Sending reminder email, implementing debtor management to inform trade partners for payments and dues

Sending invoices for delivered orders

Managing customer data bank based on enquiries data, exhibition’s data and share it with sales team for efficient conversion

Implementation of company’s credit approval process for the trade partners

Self-Management

Employee should be balanced and confident. Should be logical and experienced

Should be focused and productive

Team player and positive mindset

Should be consistent and task oriented having self-awareness, resilience, optimistic and open to change

Shows moral courage, openness and honesty and has a collaborative approach when dealing with others

Skills and attributes

Able to work well as part of a team

Ability to work accurately and methodically

Good numeracy and IT skills

Ability to plan and organise work

Ability to accurately complete paperwork and count stock items

Flexible approach to duties and tasks

Good understanding of customer deliverables and the impact of failure / cost of poor quality

Job Information

Job Reference: SG/3123_1684165993Salary: Salary From: £30000Salary To: £32000Job Industries: Call Centre and Customer ServiceJob Locations: Birmingham, West MidlandsJob Types: PermanentJob Skills: Customer Service, Administration, Customer Support