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Senior Customer Success Manager

FIS

London

On-site

GBP 60,000 - 80,000

Full time

3 days ago

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Job summary

A leading company in IT services and financial solutions is seeking a Senior Customer Success Manager in London. This role focuses on managing client contracts, enhancing engagement, and driving revenue growth. Candidates should have a Bachelor's degree and experience in contract management within the fintech sector.

Qualifications

Proven experience in contract management, strategic client retention, and key account management.
Strong understanding of accounts payable and revenue optimization solutions.

Responsibilities

Manage the end-to-end client contract renewal process.
Grow and maintain strong client relationships with senior stakeholders.
Collaborate with teams to create tailored renewal strategies.

Skills

Contract Management

Client Retention

Account Management

Communication

Analytical Skills

Education

Bachelor of Commerce/Business

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Type Of Hire

Experienced (relevant combo of work and education)

Education Desired

Bachelor of Commerce/Business

Position Type

Full time

Type Of Hire

Experienced (relevant combo of work and education)

Education Desired

Bachelor of Commerce/Business

Travel Percentage

15 - 25%

About This Role

We are seeking a dynamic and results-driven Senior Customer Success Manager to lead the relationship management and contract renewal process across our comprehensive product portfolio, including Accounts Payable, Accounts Receivable, EIPP, and Revenue Optimization solutions. This pivotal role will ensure client retention, revenue stability, and growth by proactively managing renewals, identifying upsell opportunities, and addressing client needs.

What You Will Be Doing

Manage the end-to-end client contract renewal process across all product lines, ensuring timely and successful renewals
Grow and maintain strong client relationships and engagement with senior stakeholders, serving as a trusted advisor to address client concerns, provide thought leadership, and identify opportunities for account expansion, cross-sell and up-sell
Collaborate with sales, account management, operations, and pricing teams to create tailored renewal and revenue strategies that align with client needs and business objectives
Proactively assess data and trends to provide insights and recommendations for enhancing client’s business, improving retention and driving growth
Mitigate risks by addressing potential churn early and developing strategies to retain at-risk clients

What You Bring

Proven experience in contract management, strategic client retention, and key account management, preferably within payments, SaaS or fintech industries
Strong understanding of accounts payable, accounts receivable, working capital and cash flow optimization, buyer – supplier relationships, EIPP, and revenue optimization solutions
Exceptional communication, senior-level negotiation, and interpersonal skills
Analytical mindset with the ability to use data to drive decisions and strategies
Highly organized and detail-oriented, with a proactive approach to managing tasks and timelines

Internal job title~ Client Relationship Manager Senior

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FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Contract

Job function

Job function
Other
Industries
IT Services and IT Consulting and Financial Services

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