Senior Customer Success Manager

Executive Integrity; London; Hybrid; GBP 75,000 - 95,000; Full time

Job summary

A leading company in the maritime industry is seeking a Senior Customer Success Manager for EMEA. This role entails leading customer relations and developing strategies to enhance account health and revenue. The ideal candidate will possess strong procurement expertise, along with experience in customer success within B2B SaaS fields. This position offers a competitive salary and opportunities for global growth in a flexible, remote-first culture.

Benefits

Competitive salary and bonus

Flexible, remote-first culture

Wellness initiatives for work-life balance

Inclusive onboarding process

Global opportunities

Modern tools for career growth

Diverse, supportive company culture

Qualifications

• Over 5 years in the maritime industry with procurement management experience.
• More than 2 years in B2B SaaS roles focused on customer success or account management.
• Strong understanding of maritime procurement.

Responsibilities

• Lead Customer Success Manager for Southern Europe and Middle East customers.
• Manage teams to ensure proactive customer relations and strategies.
• Analyze customer revenue and create risk mitigation plans.

Skills

Consultative experience

Category management skills

Customer success

IT skills

Data-driven decision-making

Education

Bachelor's degree in supply chain or procurement

Job description

Job title: Senior Customer Success Manager (EMEA)
Location: UK or Copenhagen

Who are we recruiting for?
Our client is a vibrant company that provides software and services to the Maritime industry. They are innovative leaders reshaping the way shipping entities engage in procurement by ensuring enhanced transparency and inspiring solutions.

What will you be doing?

• Act as Lead Customer Success Manager for customers in Southern Europe and Middle East.
• Manage teams within Support, Onboarding, Technical, ensuring strong and proactive customer relations.
• Develop strategies for account health and outcome-focused business reviews to ensure measurable value.
• Analyze customer revenue, create risk mitigation plans to prevent churn, and motivate growth.
• Provide strategic procurement advice rooted in maritime industry expertise.
• Coordinate with global teams, contributing to strategic success as part of the Senior Leadership Team.

Are you the ideal candidate?

• Bachelor's degree in supply chain or procurement, with strong IT skills.
• Over 5 years in the maritime industry, with procurement management experience.
• Over 2 years in B2B SaaS roles focused on customer success or account management.
• Strong category management skills with a deep understanding of maritime procurement.
• Proven consultative experience with a strategic, data-driven approach to decision-making.

What's in it for you?

• Competitive salary and bonus based on your expertise.
• Flexible, remote-first culture with collaborative project days.
• Inclusive onboarding for an inspiring start.
• Wellness initiatives supporting work-life balance.
• Global opportunities within an expanding, award-winning company.
• Modern tools for career growth.
• Diverse, supportive company culture.

Who are we?
Executive Integrity is a global executive search and recruitment consultancy focused on sustainable talent within the Maritime and Renewable Energy sectors. We donate a portion of profits to Renewable World, a charity developing affordable renewable energy solutions for impoverished communities.