Senior Customer Success Manager

TELUS; High Holborn; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Sales incentive plan

Comprehensive training

Primarily remote work

Pension

Private Medical Insurance

Dental Plan

Life Insurance

Income Protection

22 days annual leave

Wellbeing days

EAP

Job summary

TELUS Health is seeking a Senior Customer Success Manager to manage 8–12 large enterprise accounts across the UK region. You’ll cultivate trusted advisor relationships, drive renewals, and identify expansion opportunities while partnering with cross-functional teams to optimize TELUS Health solutions and client outcomes.

You will influence at the C-level, lead high-impact engagement programs, and help shape long-term wellness strategies for diverse industries.

Qualifications

• 5+ years in Customer Success, Client Relationship Management, or Account Management in B2B enterprise environments.
• Proven track record with large, multi-stakeholder enterprise accounts.
• Experience with HR or employee wellbeing programs is highly preferred.

Responsibilities

• Drive strategic partnerships with client organizations, including C-level relations.
• Lead engagement programs, updates, and solution optimization initiatives.
• Foster a vibrant client community through best practice sharing and internal collaboration.
• Grow & retain by managing renewals and identifying expansion opportunities.
• Set and track performance targets, gather client feedback, and drive product improvements.

Skills

Customer Success

Account Management

C-level communication

Multi-stakeholder

Strategic planning

CRM - Salesforce

Tools

Salesforce

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. At TELUS Health, we're not just growing - we're on a mission to be the most trusted wellbeing company in the world. And we need a passionate Senior Customer Success Manager like you to help us get there.

Our Team and What We’ll Accomplish Together

The EMEA Customer Success Team comprises a dynamic team of over 30 professionals, spanning the UK, Netherlands, France and Germany. We are united in our goal to enhance employee wellbeing worldwide. As a Senior Customer Success Manager, you'll manage a portfolio of 8–12 large enterprise accounts, cultivating trusted advisor relationships at the C-level and across multiple stakeholder functions. You'll empower our clients to elevate employee engagement and enhance overall wellness through the full scope of TELUS Health solutions. This role offers a chance to be part of our dynamic and growing team, working with a leading innovator in wellness solutions. You'll work with a diverse range of clients, both national and international, from various industries. Are you ready to be part of a team that's making a real difference in people's lives? Join us on this exciting journey and help shape the future of workplace wellbeing!

What You’ll Do

• Drive Strategic Partnerships: Develop deep relationships with client organizations, especially at the C-level, ensuring high retention and satisfaction through regular business reviews and strategic planning.
• Champion Client Success: Lead innovative engagement programs, project updates, and solution optimization initiatives that maximize the value clients receive from TELUS Health solutions.
• Connect & Collaborate: Foster a vibrant client community by facilitating best practice sharing, organizing networking events, and building strong internal partnerships to resolve client needs efficiently.
• Grow & Retain: Manage renewals, identify expansion opportunities, and coordinate additional services while continuously advocating for client needs and product improvements.
• Monitor & Optimize: Set and track performance targets, gather client feedback, and work with internal teams to enhance the overall customer experience and drive product improvements.

What You Bring

• 5+ years of experience in Customer Success, Client Relationship Management, or Account Management in a B2B enterprise environment
• Proven track record of success in retaining and growing relationships with large, multistakeholder enterprise accounts
• Experience with HR, employee wellbeing, or EAP programs highly preferred
• Demonstrated ability to build trust and influence at C-level; executive presence and strong communication with clients and internal stakeholders
• Strong consultative approach to problem-solving and project management; desire to exceed client expectations at every turn
• Commercial mindset - comfortable with growth accountability and able to articulate the value exchange in renewal and expansion conversations
• Resilience and adaptability in a fast-paced, changing environment
• Experience with Salesforce or comparable CRM for data-driven decision-making
• Willingness to travel occasionally to client sites within the region

What We Offer

• Sales incentive plan
• Comprehensive training and onboarding programme
• Primarily remote work with a strong preference for candidates based in or around London
• Pension
• Private Medical Insurance including Digital GP Healthcare Cash Plan - claim back dental bills or the cost of new glasses
• Dental Plan
• Life Insurance Group Income Protection
• 24 days annual leave and two extra wellbeing days per year, in addition to 8 bank holidays
• Access to hundreds of perks including cashback offers and discounted gift cards on your favourite brands, discounted cinema tickets and more
• Employee Assistance Programme (EAP) provided in a fully confidential manner to ensure you get the support you need

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process. Being part of the team at TELUS Health is more than a job; it’s a career-defining experience. It allows you to do innovative and meaningful work with talented and collaborative teams. It’s an opportunity to improve businesses and lives by building healthier, happier workplaces. And it’s a chance to build genuine, long-term relationships along the way. A place to experience more Find the support and encouragement to consistently push boundaries and deliver impactful solutions. Our collaborative culture means your ideas will be heard and your hard work will be rewarded. You will be leveraging our world-leading technology, products, clinical services and passionate team members to revolutionize access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world.

Talented people who care

Coming to work each day is an opportunity. It’s a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone.

Work that matters

Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.

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