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Senior Customer Success Manager

Vertical Advantage

Greater London

On-site

GBP 40,000 - 55,000

Full time

5 days ago

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Job summary

A leading AdTech business is seeking a Senior Customer Success Manager to manage enterprise client relationships and deliver data-driven advertising campaigns. The role requires strong analytical skills and strategic client engagement, making it ideal for a highly-driven professional with significant experience in customer success or account management.

Qualifications

5–8 years of experience in customer success or account management.
Demonstrated ability to manage complex client relationships.
Strong analytical skills with campaign performance data.

Responsibilities

Manage a portfolio of enterprise clients, providing support throughout the customer lifecycle.
Translate complex data into actionable insights for clients.
Lead regular business reviews and performance presentations.

Skills

Analytical skills

Communication

Client relationship management

Presentation skills

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This range is provided by Vertical Advantage. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Vertical Advantage

I connect Business Development, Account Management, Customer Success and Insights people with Saas companies and MarTech agencies - Principal…

A great opportunity for a Senior Customer Success Manager to oversee strategic relationships with key enterprise clients at a leading AdTech business.

This role is designed for a highly analytical and relationship-driven professional who can leverage real-world consumer spending insights to help advertisers achieve measurable growth and performance.

The Senior Customer Success Manager will work cross-functionally with internal teams including Product, Analytics, Sales, and Media Operations to ensure seamless campaign execution, client satisfaction, and long-term account success.

Key Responsibilities

Manage a portfolio of enterprise clients, providing strategic guidance and support throughout the customer lifecycle.
Partner with clients to define success metrics and ensure delivery of impactful, data-driven advertising campaigns.
Translate complex data into actionable insights, informing client strategy and improving campaign effectiveness.
Lead regular business reviews and performance presentations to senior client stakeholders.
Identify and pursue opportunities for account growth, including renewals, upsells, and cross-functional expansion.
Advocate for client needs internally, collaborating with product and operations teams to influence enhancements and resolve issues.
Contribute to the development of scalable customer success practices and mentor junior team members.

Required Qualifications

5–8 years of experience in customer success, account management, or client services within AdTech, MarTech, or a data-driven SaaS environment.
Demonstrated ability to manage complex client relationships and drive results in a performance-based marketing environment.
Strong analytical skills, with comfort working with campaign performance data and generating strategic insights.
Exceptional communication and presentation abilities, particularly in executive-level client engagements.
Ability to manage multiple priorities and stakeholders in a fast-paced, collaborative setting.
Experience with card-linked offers, loyalty marketing or insights focused commercial roles is preferred.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Research, Strategy/Planning, and Sales
Industries
Market Research, Marketing Services, and Advertising Services

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