Senior Customer Success Manager (Ref: 5-2fb)

Referment; London; On-site; GBP 50,000 - 55,000; Full time

Job summary

A leading global provider of Governance, Risk & Compliance (GRC) solutions seeks a Senior Customer Success Manager to ensure maximum value for their SaaS clients while enhancing long-term relationships. This role requires significant experience in financial services and excellent client management skills to thrive in a collaborative environment and contribute to the organization's growth.

Qualifications

• 5+ years experience in financial services, regulatory compliance or surveillance technology.
• Experience with SaaS platforms.
• Strong knowledge of trade surveillance, market abuse detection, or regulatory monitoring.

Responsibilities

• Be the first point of contact for client enquiries and technical issues.
• Collaborate with internal teams to resolve client challenges.
• Proactively engage clients to optimise their use of the platform.

Skills

Client management

Communication

Proactive problem solving

Organised

Tools

Zendesk

Job description

Senior Customer Success Manager (Ref: 5-2fb)

Senior Customer Success Manager (Ref: 5-2fb)

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This range is provided by Referment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Referment are partnering with a leading global provider of Governance, Risk & Compliance (GRC) solutions to help them identify an experienced Senior Customer Success Specialist to join their growing London team.

This firm provides cutting-edge regulatory technology and compliance solutions to some of the world’s most sophisticated hedge funds, asset managers, and private equity firms. As they continue to scale, they are looking for someone who can ensure their SaaS clients are getting maximum value from the platform, while helping to strengthen long-term client relationships.

Key Responsibilities

• Be the first point of contact for client enquiries and technical issues
• Collaborate with internal teams to resolve client challenges
• Proactively engage clients to optimise their use of the platform
• Gather client feedback to help inform product development
• Support special projects and internal initiatives
  
  

What They’re Looking For

• 5+ years experience in financial services, regulatory compliance or surveillance technology
• Experience with SaaS platforms (Zendesk a bonus)
• Strong knowledge of trade surveillance, market abuse detection, or regulatory monitoring
• Excellent client management and communication skills
• Highly organised, proactive and solutions-oriented
  
  

Why join?

This is an opportunity to join a market leader in the GRC space, offering a collaborative environment, excellent career progression, and exposure to some of the most sophisticated financial institutions globally.

#Referment

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Information Technology, and Business Development

• Industries

  Financial Services, IT Services and IT Consulting, and Software Development

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