Senior Customer Success Executive

TieTalent; Leeds; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Join one of the UK's fastest-growing tech companies as a Senior Customer Success Executive in Leeds. You'll be responsible for managing key client relationships, driving revenue growth, and supporting retention strategies in a regulated environment. With an excellent benefits package, this is an ideal opportunity for those passionate about client success and looking to make a significant impact in the RegTech domain.

Benefits

25 days holiday

Private healthcare

Enhanced parental leave

Gym access

Outstanding progression opportunities

Qualifications

• Proven track record in client retention and upselling.
• Experience in financial services, RegTech, or regulated industries.
• Confident communicator and strategic relationship builder.

Responsibilities

• Manage and grow a portfolio of high-value clients.
• Identify upsell opportunities and drive renewals.
• Conduct quarterly reviews and lead meetings.

Skills

Client retention

Upselling

Communication

Commercial awareness

Relationship building

Organisational skills

Proactivity

Target-driven

Job description

?? Senior Customer Success Executive
?? Leeds - 2 Days a Week Hybrid | ?? Competitive Salary + Excellent Benefits

Ready to join one of the UK's fastest-growing tech companies? We're looking for a Senior Customer Success Executive to build lasting relationships, drive revenue growth, and champion client success within a leading RegTech business.

What you'll be doing:

• Own and grow a portfolio of high-value clients in a regulated environment
• Identify upsell opportunities and drive renewals
• Conduct quarterly reviews, lead meetings, and act as a trusted advisor
• Support retention strategies and contribute to team success
• Share best practices and support wider business goals

What we're looking for:

• Proven track record in client retention and upselling
• Experience in financial services, RegTech, or other regulated industries
• Confident communicator with strong commercial awareness
• Natural relationship builder - strategic and hands-on
• Highly organised, proactive, and target-driven

Why join us?

• Named in the RegTech100 2024 and one of the Top 100 Fastest Growing Tech Companies
• Great Place to Work Certified
• Outstanding progression and development opportunities
• 25 days holiday, private healthcare, enhanced parental leave, gym access & more

?? Apply now to join a collaborative team where your voice is heard and your impact is felt.

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