Senior Customer Success Engineer - AI-Driven Integrations

Mitti by SafetyCulture; Manchester; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Equity with growth potential

Hybrid work model

Training & development

Hackathons

Lunch & Learn

Community involvement

Open source involvement

Team events

Pet-friendly offices

Job summary

Mitti by SafetyCulture is seeking a technically hands-on professional to design and deliver scalable integrations that unlock value for customers. You will bridge GTM, Product, Design and Engineering to accelerate deployment within defined scope, timelines and budgets.

You will thrive as a hands-on integrator, using AI tools to automate and speed up delivery, while communicating clearly with engineers and business stakeholders. The role offers hybrid working arrangements and growth opportunities.

Qualifications

• Strong hands-on experience with SQL, relational databases, APIs, enterprise integration patterns, and scripting languages (e.g., Python, JavaScript, Ruby, Golang).
• Proven ability to explain complex technical concepts to engineers and business stakeholders.
• Fluently use AI coding assistants and automation tools to accelerate work securely.

Responsibilities

• Delivering technical solutions: scope, design, build, test and hand off integration projects end-to-end within defined timelines and budgets.
• Partnering across GTM and Engineering: collaborate with Account Executives in pre-sales and with CSMs to accelerate deployment and shape the roadmap.
• Building scalable tooling: create shared scripts, templates and automations to reduce delivery effort across accounts.
• Managing scope and architecture: advise on sustainable system architecture and escalate custom requirements effectively.

Skills

SQL

Relational databases

APIs

Enterprise integration patterns

Python

JavaScript

Ruby

Golang

Communication

AI tooling

Tools

AI coding assistants

Automation tools

Job description

Mitti by SafetyCulture is seeking a technically hands-on professional to design and deliver scalable integrations that unlock value for customers. You will bridge GTM, Product, Design and Engineering to accelerate deployment within defined scope, timelines and budgets.

You will thrive as a hands-on integrator, using AI tools to automate and speed up delivery, while communicating clearly with engineers and business stakeholders. The role offers hybrid working arrangements and growth opportunities.