Senior Customer Service Manager

Barclay Meade; West Midlands Combined Authority; On-site; GBP 50,000 - 65,000; Full time

Job summary

A leading stockholder in the industry is seeking a Customer Service Supply Chain Manager to join their senior leadership team. This permanent role focuses on enhancing service delivery and managing customer service across multiple service centres, leading a team while ensuring a collaborative environment.

Benefits

Professional development opportunities

Comprehensive employee benefits package

Access to a personal trainer and fitness support

Luxurious accommodation when travelling

Qualifications

• Proven experience in service delivery within the distribution sector or similar.
• Strong background in customer service.
• Excellent managerial and leadership abilities.

Responsibilities

• Overseeing customer service delivery within the supply chain.
• Managing and improving customer experience across service centres.
• Leading and mentoring a team of 20-30 procurement personnel.

Skills

Customer Service

Leadership

Strategic Planning

Communication

Interpersonal Skills

Job description

Our client, the UK's most comprehensive stockholder of their industry is seeking a Customer Service Supply Chain Manager to join their dynamic senior leadership team. This permanent role involves service delivery and supply chain customer service within purchasing, logistics and complaints teams. The successful candidate will be based in Wednesbury and support operations across the client's 20 service centres.

Key Responsibilities:

• Overseeing customer service delivery within the supply chain
• Managing and improving the customer experience across multiple service centres
• Collaborating with the Customer Experience Manager and Operations Director to ensure efficient supply chain processes
• Implementing strategic initiatives to enhance service delivery and procurement efficiency
• Leading and mentoring a team of 20-30 procurement personnel, emphasising strategic development
• Reversing the current structure to focus on strategic roles with the support of administrative staff
• Working on-site in Birmingham two nights a week, as required
• Maintaining strong, collaborative relationships with internal and external stakeholders

Job Requirements:

• Proven experience in service delivery within the distribution sector or similar
• Strong background in customer service
• Excellent managerial and leadership abilities
• Ability to strategically plan and restructure team roles efficiently
• Excellent communication and interpersonal skills
• Comfortable working both independently and as part of a team
• Ability to travel and stay overnight as required

Benefits:

• Opportunity to work with a leading stockholder of their industry
• Collaborative and supportive work environment
• Professional development and advancement opportunities
• Comprehensive employee benefits package
• Access to a personal trainer and fitness support
• Luxurious accommodation when travelling for work

If you are a seasoned professional with a passion for enhancing supply chain customer service and are looking for a challenging yet rewarding role, we would love to hear from you. Apply now to join our client's esteemed team and make a significant impact in the industry.