Senior Customer Service Advisor - Sales

Stark Danmark A/S; Leighton Buzzard; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading building materials distributor is seeking a Senior Customer Service Advisor based in Leighton Buzzard. The role involves engaging with customers, processing orders, and contributing to the team's success in a supportive environment. Competitive salary, benefits, and opportunities for professional growth are offered.

Benefits

Retirement Savings Plan (Pension)

Life Assurance

Employee Discount

Refer a Friend scheme

Wellbeing Centre

WorkPerks discounts

Qualifications

• Previous industry experience preferred but not essential.
• Experience in a customer facing environment.
• Passion for working with people.

Responsibilities

• Develop relationships with new and existing customers.
• Process customer orders, payments and organize delivery times.
• Maintain stock levels and assist with cleanliness in the branch.

Skills

Customer service experience

People skills

Can-do attitude

Job description

Senior Customer Service Advisor - Sales page is loaded

Senior Customer Service Advisor - Sales

Apply remote type Site-based only locations Leighton Buzzard time type Full time posted on Posted 2 Days Ago time left to apply End Date: July 12, 2025 (27 days left to apply) job requisition id JR29312

Are you based in the Leighton Buzzard area? Do you have a passion for working with people?

Jewson, a leading building materials distributor in Northern Europe, is on the hunt for a Senior Customer Service Advisor who's as passionate about great service as we are.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday (inclusive of bank holidays).

Hours; 0730- 1700 Monday to Friday and every other Saturday morning 0800-1200

Location; Jewson Leighton Buzzard, Leighton Road, Leighton Buzzard, LU7 1LA

Key Responsibilities

• Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson values

• Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible

• Use our in-house systems to process customer orders and payments, organise delivery times, update customer accounts and keep customers updated throughout their journey

• Keep the branch looking clean and tidy, to make a great first impression on our customers

• Maintain stock levels, carrying out regular stock counts

• Work with colleagues to suggest opportunities for improvement

What’s in it for you?

• Retirement Savings Plan (Pension) – with Legal & General

• Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.

• WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway

• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)

• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover

• Employee Discount

• Refer a Friend scheme

• Wellbeing Centre via WorkPerks

• New Reward and Recognition programme – launching soon!

Required Skills and Experience

• Previous industry experience preferred but not essential

• Experience in a customer facing environment

• Passion for working with people

• A positive can-do attitude

About us

At Jewson, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!

With branches from the Scottish Isles to Penzance, our customers are never far from expert advice, reliable service, and the highest-quality building materials.

With over 450 Jewson branches whatever the trade we’ve got what our customers need, from everyday essentials to specialist equipment.

If you’re interested in working with us but unsure about which role suits you best, don’t hesitate to reach out to us at [e-mail]. We look forward to hearing from you!