Senior Customer Service Advisor - DGA13528

Allscreens Nationwide Ltd; Castle Douglas; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Vivup platform discounts

LGPS Scotland discounts

Cycle-to-Work scheme

Job summary

Dumfries and Galloway Council is seeking a Senior Customer Service Advisor to operate across Customer Services Centres, including Libraries and Archives, Registration, and face-to-face services. The role combines direct customer service delivery with supervising an onsite staff team and facilitating health and safety audits.

You will contribute to delivering registration services and have the opportunity to work towards a professional Registrar qualification, with fully funded training as part

Qualifications

• Excellent communication and interpersonal skills; able to deal with customer enquiries sensitively.
• Experience working face to face with customers and supervising staff teams.

Responsibilities

• Deliver services directly to customers and supervise onsite staff.
• Conduct health and safety audits and meet with staff.
• Lead the delivery of registration services; pursue professional registrar qualification (training fully funded).
• Be involved across The Stewartry, with Castle Douglas Customer Service Centre as a key location.

Job description

Senior Customer Service Advisor - DGA13528

Senior Customer Service Advisor (19/308)

Are you energetic, enthusiastic and committed to delivering excellent customer service?

These roles are based within Customer Services Centres which bring together Libraries, Local Studies & Archives, Registration, and face to face Customer Services.

The role involves a combination of delivering services to customers while also supporting and supervising an onsite staff team.

In a typical day you’ll transition between delivering services direct to customers to conducting health and safety audits and meeting with staff. So, if you love a challenge and variety in your day, we want to hear from you.

If you can see yourself at the heart of a community supporting people through the best and worst life events, we want to hear from you.

If you can see yourself leading an onsite team and encouraging them to develop and grow then we want to hear from you.

If you can see yourself becoming a professional registrar, we want to hear from you. This role will lead the delivery of registration services; so, we are particularly keen to hear from people who are interested in completing a professional registration qualification. The training is fully funded, provided as part of the role and will enable you to become a qualified Registrar of Births, Deaths, and Marriages in Scotland!

Requirements

Ideally, you’ll have excellent communication and interpersonal skills and be able to deal with customer enquiries sensitively.

You’ll have experience working face to face with customers as well as practical knowledge of supervising staff teams.

This is an ideal opportunity to join our team working across The Stewartry, with the key location for this role at Castle Douglas Customer Service Centre.

Some evening/weekend working will be required, and a current driving licence is an essential requirement of this post. However, if you have a disability which precludes you from holding a driving licence consideration will be given if alternative transport can be arranged.

In return we’ll provide you with all training necessary to fulfil the role and an opportunity to make a difference in your community.

This post is subject to a Baseline Personnel Security Standards check, and this includes candidate vetting through Disclosure Scotland.

With an exciting benefits package, working for Dumfries and Galloway Council supports you to invest in your own health and wellbeing. Employees have access to our bespoke Vivup platform with over 800 discounts on everyday essentials from top UK retailers, restaurants, utility providers and more. Employees also get access to membership of

The Local Government Pension Scheme (Scotland) exclusive discounts from local businesses, a Cycle-to-Work scheme, financial support from My Money Matters, and guidance from our trained Wellbeing Champions

Here at Dumfries and Galloway Council we are committed to equality, diversity and equal opportunity with our values, which include treating everyone with dignity, fairness and respect, driving us to tackle inequality. We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation.