Senior Customer Proposition & Experience Leader

twentyAI; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

twentyAI is seeking a Senior Customer Proposition & Experience Manager in London to shape the bank's future customer proposition and journey experience. This hybrid role sits in a new Strategy team, partnering with senior leadership and stakeholders across the business.

You will lead customer listening, research and insight, design end-to-end journeys across private banking and digital channels, and drive proposition development that delivers priority value.

Qualifications

• Customer listening and insight
• End-to-end journey design
• Proposition development
• Journey prioritisation and governance

Responsibilities

• Customer listening, research and insight — NPS, satisfaction, market research, customer feedback
• End-to-end customer journey design across private banking and digital
• Customer proposition development and understanding customer needs
• Journey prioritisation and governance to maximise value

Job description

twentyAI is seeking a Senior Customer Proposition & Experience Manager in London to shape the bank's future customer proposition and journey experience. This hybrid role sits in a new Strategy team, partnering with senior leadership and stakeholders across the business.

You will lead customer listening, research and insight, design end-to-end journeys across private banking and digital channels, and drive proposition development that delivers priority value.