Senior Customer Outcome Tester

TieTalent; Nottingham; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading company in Nottingham is seeking a dedicated professional for their Customer Outcome Testing team. This role focuses on validating customer outcomes and improving testing processes. Candidates should possess strong attention to detail and teamwork skills, with a proactive attitude towards continuous improvement. The position offers a hybrid working model, allowing flexibility while contributing to a transformative organization with numerous benefits.

Benefits

Pension

Bonus

Private Medical Insurance

Flexible Benefits

Access to Gym

Access to Restaurant

Wellness Rooms

Qualifications

• Ability to identify good customer outcomes and articulate discrepancies.
• Self-motivated with independent workload management.

Responsibilities

• Manage risk-based validations and ensure accurate documentation.
• Deliver validation results and support continual improvement.
• Build internal and external networks for industry standards.

Skills

Attention to Detail

Teamwork

Adaptability

Customer Focus

Continuous Improvement

Education

Deep understanding of outcome testing

Job description

About this role

This role will be responsible for validating our Customer Outcome Testing team’s work and supporting the Customer Outcome Testing Lead with the continual improvement of the testing programme.

As an integral member of the team, you will have exposure across the business working closely with senior business and risk office leaders, marketing & analytics, compliance, legal, and operational risk management.

What you’ll do

• Manage a workload of risk-based validations, ensuring decisions made on Customer Outcome Tests are accurate and all documentation is completed correctly and stored appropriately.
• Deliver validation results effectively by coaching and supporting individuals with any identified errors. Support the Customer Outcomes Testing Lead with ad hoc coaching to target areas of continual improvement.
• Support the testing leads by feeding insights from multiple tests into their reporting.
• Build and maintain internal and external networks to understand industry standards on outcomes.
• Advocate for customers within the Risk Office and the wider business.

What we’re looking for

• Ability to identify what constitutes a good customer outcome and articulate why these aren’t achieved, validating reviews of customer journeys.
• Flexibility to adapt to changing priorities to support business needs.
• High attention to detail, with the ability to identify and understand discrepancies.
• Deep understanding and knowledge of outcome testing.
• Positive, proactive attitude with a focus on continuous improvement.
• Self-motivated with the ability to manage workload independently.
• Strong teamwork skills and ability to collaborate across stakeholders.

Where and how you'll work

This is a permanent position based in Nottingham with a hybrid working model: three days in the office (Tuesdays to Thursdays) and flexible remote work.

Flexible working arrangements are available and open for discussion.

What’s in it for you

• Contribute to a transformative organization with rewarding career progression and development programs.
• Access to benefits including pension, bonus, holiday entitlement, private medical insurance, and flexible benefits.
• Work in inspiring facilities with amenities like a gym, restaurant, and wellness rooms.

What you should know about how we recruit

We value diversity and inclusion, striving to build a team that reflects a variety of backgrounds and perspectives. Our recruitment process is fair and accessible, with support networks and initiatives to foster an inclusive environment.