Senior Customer Operations Leader — Multi-site

gov; Jersey Marine; On-site; GBP 60,000 - 90,000; Full time

Job summary

Sure is seeking a Senior Customer Services Manager to lead the Customer Operations team, working 37.5 hours per week.

You will drive operational performance across Sure's Consumer operations in Guernsey, Jersey and Isle of Man, guiding the Centre through three Customer Service Team Leaders and owning service levels, workforce and productivity, quality, complaints and continuous improvement.

Responsibilities

• Lead operational customer performance across Sure's Consumer operations in Guernsey, Jersey and Isle of Man.
• Manage the Customer Service Centre through three Customer Service Team Leaders and be accountable for service levels, workforce and productivity, quality, complaints and continuous improvement.

Job description

Sure is seeking a Senior Customer Services Manager to lead the Customer Operations team, working 37.5 hours per week.

You will drive operational performance across Sure's Consumer operations in Guernsey, Jersey and Isle of Man, guiding the Centre through three Customer Service Team Leaders and owning service levels, workforce and productivity, quality, complaints and continuous improvement.