Senior Customer Services Manager at Sure Mobile

gov; Jersey Marine; Vor Ort; GBP 60.000 - 90.000; Vollzeit

Zusammenfassung

Sure is seeking a Senior Customer Services Manager to lead the Customer Operations team, working 37.5 hours per week.

You will drive operational performance across Sure's Consumer operations in Guernsey, Jersey and Isle of Man, guiding the Centre through three Customer Service Team Leaders and owning service levels, workforce and productivity, quality, complaints and continuous improvement.

Aufgaben

• Lead operational customer performance across Sure's Consumer operations in Guernsey, Jersey and Isle of Man.
• Manage the Customer Service Centre through three Customer Service Team Leaders and be accountable for service levels, workforce and productivity, quality, complaints and continuous improvement.

Jobbeschreibung

Feel Connected to the future at Sure by joining the Customer Operations team as a Senior Customer Services Manager working 37.5 hours per week.

To drive the role forward, the individual will lead operational customer performance across Sure's Consumer operations in Guernsey, Jersey and Isle of Man. The role leads the Customer Service Centre through three Customer Service Team Leaders and is accountable for service levels, workforce and productivity, quality, complaints and continuous improvement.

Find out more: https://careers.sure.com/careers/senior-customer-services-manager/