Customer Service Manager - Multi-Site Operations

Major Recruitment North West Perms; Welwyn Garden City; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid Working

Private healthcare for you

Group life cover

Company car / car allowance

Pension 10%

Staff discount platform

Service awards

Job summary

Major Recruitment North West Perms is seeking a Customer Service Manager in Welwyn Garden City to lead a high-performing team and deliver an outstanding customer experience. The role is based in a hybrid setting with 37.5 hours per week and permanent employment.

You will coordinate across Supply Chain, Logistics, Operations and Sales, shaping service improvements and driving continuous development while balancing multiple priorities.

Qualifications

• Proven experience leading and developing high-performing customer service teams.
• Experience delivering exceptional customer experiences and driving continuous improvement.
• Strong leadership skills with the ability to coach and influence others.
• Experience using customer insights, service metrics and KPIs to drive performance.
• Excellent stakeholder management across multiple business functions.
• Commercial awareness with a forward-thinking approach to problem solving.

Responsibilities

• Lead customer service operations across multiple manufacturing and warehouse locations, collaborating with Supply Chain, Logistics, Operations and Sales to deliver exceptional customer outcomes.
• Lead and develop a talented Customer Services team, creating a culture of accountability, engagement and continuous development.
• Shape and enhance the customer experience by driving service improvements and influencing business-wide decisions through customer insight.
• Play a key leadership role within a globally recognised organisation, partnering with stakeholders across Sales, Supply Chain, Logistics and Operations to deliver exceptional customer outcomes.

Skills

Leadership

Customer service

Stakeholder management

KPIs & metrics

Job description

Major Recruitment North West Perms is seeking a Customer Service Manager in Welwyn Garden City to lead a high-performing team and deliver an outstanding customer experience. The role is based in a hybrid setting with 37.5 hours per week and permanent employment.

You will coordinate across Supply Chain, Logistics, Operations and Sales, shaping service improvements and driving continuous development while balancing multiple priorities.