Senior Customer Growth Manager

Congregation Partners; Greater London; Presencial; GBP 40 000 - 65 000; Tempo integral

Resumo da oferta

Congregation Partners in London is seeking a Customer Growth Marketer to fuse ecommerce traffic and retail insight into commercial growth. You’ll lead traffic acquisition, conversion optimization and a strategy driving profitable sales across online and physical channels.

You’ll own measurement, budget discipline and an omnichannel approach, working with CRM, content and retail colleagues to lift revenue while maximizing customer value.

Qualificações

• Proven experience driving qualified traffic and improving conversion.
• Ability to work backwards from revenue targets and budget.
• Experience leading cross-functional marketing initiatives.

Responsabilidades

• Attract traffic and convert visitors into customers for online and physical retail.
• Grow the online shop and improve repeat purchases through data-informed optimizations.
• Collaborate with CRM, content and retail teams to align omnichannel strategy.

Conhecimentos

E-commerce marketing

Commercial judgement

Investigative mindset

Measurement

Omnichannel thinking

Collaborative leadership

Descrição da oferta de emprego

Do you know your AOV from your ROAS? Can you use contribution margin to set a target CPA and build a traffic and conversion strategy that grows sales profitably?

We’re looking for a Customer Growth Marketer, ideally with retail experience, to turn cultural curiosity into commercial growth for an internationally recognised institution.

The opportunity spans e-commerce and physical retail: attracting the right traffic, converting more visitors into customers and giving them reasons to return. Growing the online shop is a central priority.

Proven experience driving qualified traffic and improving conversion is essential. You’ll know how to work backwards from a revenue target, build the marketing strategy behind it and judge when more acquisition spend makes commercial sense.

You’ll bring:

• E-commerce marketing expertise: a track record of growing qualified traffic, conversion and profitable sales.
• Commercial judgement: understanding what you can afford to pay for a customer, accounting for margins, discounts, fulfilment, returns and repeat purchases.
• An investigative mindset: identifying what’s holding conversion back—from targeting and product range to pricing, stock and the website journey.
• Measurement that informs decisions: distinguishing additional sales from those that would have happened anyway, knowing what to test, what to stop and when to scale.
• Omnichannel thinking: connecting the online shop, physical retail and the visitor experience.
• Collaborative leadership: working closely with CRM, content and retail colleagues, while giving a small, capable marketing team direction and confidence.

You’ll be comfortable building capability, identifying gaps in the data and making clear choices with a limited budget.

An ambitious commercial challenge, with extraordinary stories and products to work with.

Location: London