Senior Customer Experience Manager

Blu Digital; London; On-site; GBP 70,000 - 85,000; Full time

Job summary

A leading company in healthcare is seeking a Senior Customer Experience Manager in London. This role involves developing customer propositions, ensuring service quality, and collaborating with product owners to enhance digital initiatives and drive outcomes. A competitive salary of £70k to £85k plus bonuses is offered.

Benefits

Car allowance

Bonus structure

Qualifications

• Demonstrable experience in Product/Services design.
• Understanding of current technological trends.

Responsibilities

• Deliver overall customer value proposition.
• Create product/services roadmap aligned with commercial strategy.
• Collaborate with digital product owners on requirements.

Skills

Analytical skills

Communication skills

Job description

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Senior Customer Experience Manager, London

Client:

Blu Digital

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

b71b72e84707

Job Views:

7

Posted:

25.06.2025

Expiry Date:

09.08.2025

Job Description:

We are supporting a healthcare business in recruiting a Senior Customer Experience Manager with a salary of £70k to £85k, plus car and bonus.

The role involves delivering the overall customer value proposition, creating a product/services roadmap and catalogue aligned with the commercial strategy, service quality, and health outcomes, ensuring sustainable profit. You will interpret and develop customer needs based on insights and market research, developing propositions for different customer segments to improve outcomes. Collaboration with digital product owners to define requirements and prioritize digital initiatives is also required.

Requirements include demonstrable experience in Product/Services design, understanding of current technological trends, and strong analytical and communication skills.