Senior Customer Care Advisor: Complex Query Specialist

Barclays; Glasgow; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Pension plan

Private medical insurance

Life insurance

Income protection

Job summary

Barclays in Glasgow is hiring a Senior Customer Service Advisor to support Retail Banking customers in-branch or at local hubs, delivering empathy and expert guidance.

You will handle complex queries across chat, email and phone, work with a collaborative team and receive full training to grow within Barclays.

The role is based in Glasgow, works five days per week including some weekends, with a competitive salary and a core benefits package.

Qualifications

• Provide exceptional customer service while resolving more complex customer needs.
• Proven ability to communicate across channels including chat, email and phone.
• Experience in customer service, retail, hospitality or similar roles.
• Ability to work five days per week, including some weekends.

Responsibilities

• Provide customer service through chat, email and phone.
• Resolve complex customer needs with personalised solutions.
• Collaborate with teams across the bank to improve care processes.
• Identify improvements and coach colleagues on best practices.
• Develop and implement customer care procedures to manage risk.
• Produce reports on customer care performance for senior stakeholders.
• Identify industry trends to implement best practices in care.

Job description

Barclays in Glasgow is hiring a Senior Customer Service Advisor to support Retail Banking customers in-branch or at local hubs, delivering empathy and expert guidance.

You will handle complex queries across chat, email and phone, work with a collaborative team and receive full training to grow within Barclays.

The role is based in Glasgow, works five days per week including some weekends, with a competitive salary and a core benefits package.