Senior Banking Customer Advisor | Master Complex Queries

8192 Barclays Bank UK PLC; Leigh; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

pension plan

private medical insurance

life insurance

income protection

Job summary

Barclays is seeking a Senior Customer Service Advisor to deliver exceptional service in branch or local hubs. You will handle complex customer queries across chat, email and phone, guiding customers with empathy and accuracy while upholding Barclays values.

The role includes training and collaborating with teams, producing reports on care performance, and identifying process improvements. A competitive salary of £27,700 is offered, with comprehensive benefits and career development opportunities.

Qualifications

• Experience delivering exceptional customer service across channels.
• Ability to handle complex customer queries and provide tailored solutions.
• Collaborates with colleagues and coaches others to improve service quality.

Responsibilities

• Provide customer service via chat, email and phone.
• Resolve complex customer needs with personalised resolutions.
• Collaborate with bank teams to improve customer care processes.
• Develop and present reports on customer care performance for senior stakeholders.
• Identify industry trends and implement best practices to improve efficiency.

Skills

Customer service

Communication

Team collaboration

Job description

Barclays is seeking a Senior Customer Service Advisor to deliver exceptional service in branch or local hubs. You will handle complex customer queries across chat, email and phone, guiding customers with empathy and accuracy while upholding Barclays values.

The role includes training and collaborating with teams, producing reports on care performance, and identifying process improvements. A competitive salary of £27,700 is offered, with comprehensive benefits and career development opportunities.