Senior Customer Account Portfolio Manager

Vodafone; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Vodafone Intelligent Solutions is seeking a Senior Customer Account Portfolio Manager to lead significant business engagements. This role involves managing C-suite relationships, driving market expansion, and coordinating diverse teams to deliver value. Candidates should have proven experience in client relationship management and portfolio growth.

Qualifications

• Proven experience managing client relationships at a C-suite level.
• Experience managing a portfolio across multiple customers.
• Ability to expand and grow existing client engagements.

Responsibilities

• Manage P&L at the contract level across VOIS throughout the deal lifecycle.
• Drive sales, revenue, customer growth, and sales effectiveness.
• Shape strategic narratives and ensure delivery of differentiated win strategies.

Skills

Client Relationship Management

Sales Leadership

Cross-functional Team Leadership

Job description

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Hello! We're Vodafone Intelligent Solutions (also known as VOIS) and we're looking for a Senior Customer Account Portfolio Manager.

Your role in a nutshell:

Reporting to the Customer Account Lead, the Senior Customer Account Portfolio Manager will lead and own a significant part of our business within a customer or OpCo. They will manage all engagements in that area, from sales to delivery, including P&L responsibilities. They will be accountable for achieving growth, revenue, and profitability targets.

This role involves managing C-Suite relationships and other key stakeholders at the E and F band levels. The manager will drive market expansion and portfolio growth by understanding the customer's priorities and growth goals, supported by the CAL.

The Portfolio Lead will coordinate teams from various service towers to deliver value for our customer and grow the business over the next 12-24 months.

What you'll do:

Client Relationship Management

• Develop understanding of the client's business, priorities, and leadership agenda; build long-term, trust-based relationships.
• Collaborate with the customer to shape deals and solutions that address their problems and differentiate us from competitors.
• Maintain enduring relationships with the customer.

Account Management

• Manage P&L at the contract level across VOIS throughout the deal lifecycle for your area of responsibility.
• Support the CAL in setting the overall account strategy and priorities.
• Implement strategic roadmaps and priorities to grow the business within your portfolio.
• Coordinate different service line leads within your portfolio.

Sales Leadership and Excellence

• Drive sales, revenue, customer growth, and sales effectiveness to originate new deals and expand existing ones.
• Support deal origination and RFP responses, promoting innovative solutions to grow the business.
• Shape strategic narratives and ensure delivery of differentiated win strategies aligned with client needs and market trends.

What you'll bring to our team:

• Proven experience managing client relationships at a C-suite or decision-maker level, building trust and long-term relationships.
• Experience managing a portfolio across multiple customers.
• Ability to expand and grow existing client engagements.
• Capacity to unify diverse teams to ensure client success.
• Leadership skills to manage and motivate cross-functional teams.
• Consulting experience is a plus, but not essential.
• Fluent English language skills.

Vodafone is committed to attracting, developing, and retaining top talent by fostering an inclusive, motivating workplace where talent is recognized and rewarded. We promote inclusion for all, believing that diversity is key to our success. We encourage everyone to consider joining our journey.