Senior Customer Account Portfolio Manager

TN United Kingdom; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Senior Customer Account Portfolio Manager to drive growth and profitability within client portfolios. In this pivotal role, you will engage with C-suite executives, managing relationships and delivering tailored solutions that address client needs. Your leadership will be crucial in uniting cross-functional teams to ensure client success and expand business opportunities. This is an exciting chance to influence market expansion and contribute to a dynamic team focused on delivering exceptional value to clients. If you have a passion for client engagement and a proven track record in account management, this role is perfect for you.

Qualifications

• Experience managing client relations at C-suite level.
• Ability to grow and expand existing client engagements.
• Proven leadership skills in cross-functional teams.

Responsibilities

• Lead client relationship management and build trust-based relationships.
• Drive sales and revenue growth through innovative solutions.
• Manage P&L across the business deal lifecycle.

Skills

Client Relationship Management

Sales Leadership

Account Management

P&L Management

Cross-functional Team Leadership

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Vodafone

Location:

London, United Kingdom

Job Category:

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

0e9d1a50442f

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

col-wide

Job Description:

Hello there! We’re Vodafone Intelligent Solutions (also known as _VOIS) and we’re looking for a

Your role in a nutshell:

Reporting into the Customer Account Lead, the Senior Customer Account Portfolio Manager will lead and own a significant part of our business within a customer or OpCo.

They will own all engagements in that area, end-to-end from sales through to delivery including the P&L. They will also be accountable for delivering the growth, revenue and associated profitability targets.

This will involve owning C-Suite relationships for that portfolio, and various other relationships at the E and F band level. They will spearhead market expansion and portfolio growth through a deep understanding of the customer’s priorities and growth agenda, supported by the CAL.

The Portfolio Lead will be responsible for bringing together teams from the service towers to create a team delivering value for our customer, and for growing our business over the next 12-24 months.

What you'll do:

Client Relationship Management

• Understand the client’s business, priorities, and leadership agenda and proactively build long-standing, trust-based relationships with clients
• Co-create with the customer shaping deals and solutions to solve the customers' problems and win work versus the competition
• Build long-standing relationships with the customer

Account Management

• Manage a P&L view at contract level across VOIS throughout the deal lifecycle for that area of our business
• Support the CAL in the overall account agenda and priorities
• Implement the strategic roadmap and priorities set by the CAL, and use that to grow their book of business within that area of the business
• Bring together different Service line leads within their portfolio of work

Sales leadership and Excellence

• Drive sales and revenue, customer growth and sales effectiveness to originate new deals and grow existing ones
• Help originate deals or respond to competitive RFPs based on defined commercial pathways, driving innovative deal constructs and solutions to grow the business
• Shape strategic narratives and ensure differentiated win strategies are delivered to the client, in alignment with expectations, needs, and market trends

What you'll bring to our team:

• Demonstrated sustained client relations management experience at a C-suite level or with key decision-makers in the industry. Building trusted client relationships.
• Managed a portfolio of work across multiple customers previously
• Shown ability to grow and expand existing engagements within client environments
• Demonstrated ability to bring together disparate teams to drive client success
• Leadership skills with the ability to manage and inspire cross-functional teams.
• Consulting experience is ideal, but not essential