Senior Customer Account Lead – Optical Systems

Gooch & Housego PLC; Ilminster; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Company pension pays 6%

Company bonus scheme

£500 bonus for friend referral scheme

Job summary

Gooch & Housego PLC in Ilminster, Somerset, is seeking a Customer Account Lead to manage relationships, coordinate quotes and orders, and collaborate with engineering, operations and product teams to deliver outstanding service.

You will be the voice of the customer, balancing expectations with operational priorities to drive growth and long-term satisfaction within a global manufacturing environment.

Qualifications

• Experience managing customer orders, quotations, forecasts, or order books.
• Strong communication and stakeholder management.
• Proactive, customer-focused approach.
• Experience working across multiple departments to achieve business objectives.

Responsibilities

• Build and maintain relationships with allocated customer accounts and promote retention.
• Act as day-to-day commercial contact for customers and internal stakeholders.
• Support Strategic Account Managers through effective account coordination and engagement.
• Identify opportunities for account growth and refer potential business opportunities to the wider commercial team.
• Conduct regular customer communication and account reviews to maximise satisfaction.
• Manage customer purchase orders and maintain accurate order books.
• Process sales orders, RMAs, concessions, acknowledgements, and related administrative tasks.
• Provide customers with timely order status updates and delivery information.
• Ensure customer information, forecasts, and opportunities are maintained in Salesforce.

Skills

Account Management

Customer Success

Sales Support

Commercial Administration

CRM Systems

Tools

Salesforce

Job description

Gooch & Housego PLC in Ilminster, Somerset, is seeking a Customer Account Lead to manage relationships, coordinate quotes and orders, and collaborate with engineering, operations and product teams to deliver outstanding service.

You will be the voice of the customer, balancing expectations with operational priorities to drive growth and long-term satisfaction within a global manufacturing environment.