Senior CS Manager - Financial Services Leader

Julie Rose Recruitment Limited; Bromley; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Discretionary annual bonus

28 days annual leave

Paid leave for charitable work

Childcare voucher scheme

Pension and life insurance

Job summary

Julie Rose Recruitment Limited is seeking an experienced Customer Service Manager to lead a team in Bromley. You will coach and develop customer service agents while evaluating performance and implementing quality controls.

This full-time, permanent position offers generous benefits including a discretionary annual bonus, 28 days of annual leave, and a childcare voucher scheme. Ideal candidates will possess significant leadership experience in financial services, strong communication skills, and

Qualifications

• Significant people leadership experience within customer service financial services.
• Good organisation skills and ability to prioritise.
• Strong written and oral communication skills.

Responsibilities

• Lead, coach and develop a team of circa 20 customer service professionals.
• Assess performance and identify training needs.
• Monitor and manage the Customer Service Risk Register.

Skills

People leadership

Customer service experience

Team management

Communication skills

Organisation skills

Job description

Julie Rose Recruitment Limited is seeking an experienced Customer Service Manager to lead a team in Bromley. You will coach and develop customer service agents while evaluating performance and implementing quality controls.

This full-time, permanent position offers generous benefits including a discretionary annual bonus, 28 days of annual leave, and a childcare voucher scheme. Ideal candidates will possess significant leadership experience in financial services, strong communication skills, and