Senior CRM and Power Platform Engineer

Minacs; United Kingdom; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading technology services provider seeks a Senior CRM and Power Platform Engineer to develop and implement strategies for Power Apps and Dynamics 365. The role emphasizes collaboration, technical training, and governance in a dynamic work environment. Candidates should be skilled in administration and troubleshooting to support large-scale solutions effectively.

Qualifications

• Intermediate to expert in Power Platform governance and administration.
• Strong proficiency in Power Apps, Power Automate, Dataverse.
• Experience in Dynamics 365 modules (Customer Service, Sales).

Responsibilities

• Develop and implement Power Apps solutions and governance strategies.
• Assist with architectural design and troubleshoot applications.
• Review performance and customize Dynamics 365 for business needs.

Skills

Governance

Administration

Power Apps Development

Troubleshooting

Customization

Job description

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Job Title:

Senior CRM and Power Platform Engineer

Job Description

We're Concentrix, the intelligent transformation partner. We are solution-focused, tech-powered, and intelligence-fueled. As a global technology and services leader, we power the world’s best brands with data insights, deep industry expertise, and advanced technology solutions. We are committed to shaping new careers across over 70 countries, attracting top talent.

Join our Information Technology and Global Security team to deliver cutting-edge technology infrastructure, transformative software solutions, and global security. Collaborate with industry experts to design, implement, and strategize IT, security, application development, and innovative solutions in today’s hyperconnected world. Be part of our core technology team that develops, builds, and runs the future of Integrated Services.

We take pride in our diverse team of dedicated professionals committed to exceptional relationships and have been recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture.” We welcome individuals from all backgrounds who are curious, eager to learn, and passionate about helping others.

Position Overview

We are seeking a skilled and experienced Power Platform and Dynamics 365 Customer Engagement Solution Architect. The role involves developing and implementing governance strategies, best practices, and customized Power Apps solutions. The ideal candidate will leverage Power Apps Studio and Power Platform Admin Center to assist with architectural design, troubleshoot applications, and establish governance frameworks tailored to organizational needs. Experience in reviewing performance and stability of Dynamics 365, and understanding customer configuration and customization to meet business processes, is essential.

Qualifications

• Experience Level: Intermediate to expert in Power Platform governance, administration, and Power Apps development. Background in Dynamics 365 customer service, sales functionalities, customizations, and administration.
• Technical Expertise: Advanced knowledge of Power Platform Admin Center, Center of Excellence Starter Kit, and Dynamics 365 architecture. Omnichannel experience is a plus.
• Power Platform Technologies: Strong proficiency in Power Apps, Power Automate, Dataverse, and related components.
• Enterprise Focus: Experience deploying, administering, and supporting large-scale environments.
• Training & Troubleshooting: Skilled in delivering technical training and resolving complex application issues.

Required Skill Set

Knowledge in Dynamics 365 modules (Customer Service, Omnichannel, Sales, Field Service), Power Apps, Power Automate, Power Platform Admin Center, customization, administration, governance, and ALM. Ability to troubleshoot, optimize flows, and support Power Platform environments. Familiarity with integrating data from Dataverse, SharePoint, and other sources. Capable of guiding customers on architectural decisions and monitoring adherence to Centre of Excellence standards.

Location

UK, Work at Home, GB

Language Requirements

English

Time Type

Full time

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