Senior CRM and Power Platform Engineer

Concentrix; United Kingdom; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading technology and services company is seeking a Senior CRM and Power Platform Engineer to develop governance strategies and implement solutions using Power Platform and Dynamics 365. This role requires expertise in Power Apps, troubleshooting skills, and the ability to train clients and teams. Join a diverse workforce committed to innovation and exceptional relationships.

Qualifications

• Intermediate to expert experience in Power Platform governance and administration.
• Strong knowledge of Dynamics 365 Customer Engagement architecture and customization.
• Proficiency in Power Platform technologies, including Power Apps and Power Automate.

Responsibilities

• Design, implement, and maintain Power Platform solutions.
• Develop governance frameworks and security strategies.
• Customize and optimize Dynamics 365 Customer Engagement modules.

Skills

Power Platform governance

Power Apps development

Dynamics 365 architecture

Omnichannel solutions

Application Lifecycle Management

Troubleshooting

Communication skills

Job description

Join us at Concentrix as a Senior CRM and Power Platform Engineer.

About Concentrix

We are a global leader in technology and services, powering the world’s best brands with innovative data, insights, and technology solutions. Our mission is to be the intelligent transformation partner, providing industry-leading solutions in a hyperconnected world. We foster a diverse, curious, and talented workforce committed to delivering exceptional relationships and innovative careers across over 70 countries.

Job Overview

We are seeking a skilled Power Platform and Dynamics 365 Customer Engagement Solution Architect. The role involves developing governance strategies, best practices, and customized Power Apps solutions, along with assessing and optimizing Dynamics 365 configurations to meet business needs.

Key Responsibilities

1. Design, implement, and maintain Power Platform solutions, including Power Apps, Power Automate, and Dataverse.
2. Develop and execute governance frameworks, environment planning, and security strategies.
3. Customize and optimize Dynamics 365 Customer Engagement modules such as Customer Service, Omnichannel, Sales, and Field Service.
4. Provide technical training and support to clients and internal teams.
5. Troubleshoot and resolve complex application issues.

Qualifications

• Intermediate to expert experience in Power Platform governance, administration, and Power Apps development.
• Strong knowledge of Dynamics 365 Customer Engagement architecture, customization, and deployment in large-scale environments.
• Proficiency in Power Platform technologies: Power Apps, Power Automate, Dataverse.
• Experience with Omnichannel solutions and Application Lifecycle Management (ALM).
• Excellent troubleshooting, training, and communication skills.

Location & Other Details

Location: UK, Work at Home, GB

Employment Type: Full-time

Seniority Level: Mid-Senior level

Industries: IT Services and IT Consulting