Senior Crisis & Issues Communications Lead

FLEHILUK Fleishman Hillard Inc; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

BUPA medical cover

Permanent Health Insurance

Generous pension contributions

Employee discounts

Job summary

FleishmanHillard is seeking a Senior Account Manager in its Crisis and Issues team in London. You will lead retained crisis accounts and support shorter-term projects, handling dynamic, high-stakes work with opportunities for learning across diverse issues and clients.

You’ll work in a true centre of excellence, collaborating with senior peers and receiving development support within a global network. Hybrid work options are available.

Qualifications

• Experience handling crises, issues and incidents.
• Experience within an agency environment.
• Exceptional writer for crisis materials.
• Ability to counsel clients and build trusted relationships.
• Strategic thinker with understanding of business issues.
• Right to work in the UK and able to work in Bankside office 3 days p/week.

Responsibilities

• Be the trusted point of contact for clients and crisis contacts, coordinating account activity.
• Respond to live enquiries on retained accounts, supported by Senior Account Director or above.
• Create and participate in simulations and table top exercises for the team.
• Lead crisis communications playbooks and response plans.
• Draft crisis and issues materials for diverse stakeholder groups.
• Coordinate client management during live crisis activations.
• Monitor, report and analyze live incidents.
• Support business development and pitch opportunities.

Skills

Crisis management

Agency experience

Strong writing

Client advisory

Strategic thinking

Job description

FleishmanHillard is seeking a Senior Account Manager in its Crisis and Issues team in London. You will lead retained crisis accounts and support shorter-term projects, handling dynamic, high-stakes work with opportunities for learning across diverse issues and clients.

You’ll work in a true centre of excellence, collaborating with senior peers and receiving development support within a global network. Hybrid work options are available.