Senior Account Manager - Issues & Crisis Communications

Adelphi Group; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Global network

BUPA medical cover

Flexible working

Employee benefits

Job summary

FleishmanHillard in London is seeking a Senior Account Manager for the Crisis and Issues team. You will lead retained crisis accounts, manage fast-paced tasks, and collaborate with global colleagues on complex issues and reputational threats.

The role requires experience handling crises, strong writing, and the ability to counsel clients confidently. Hybrid working is offered with a focus on delivering high-impact crisis communications.

Qualifications

• Experience handling crises, issues or incidents
• Experience within an agency environment
• Exceptional writer for crisis materials used in crisis contexts

Responsibilities

• Be a trusted point of contact for clients and crisis contacts, driving day-to-day activity and coordinating account teams
• Respond to live enquiries on retained accounts, supported by Senior Account Director or above
• Create simulations and table-top exercises as part of a broader team
• Lead crisis communications preparatory materials including playbooks and response plans
• Draft crisis and issues materials for various stakeholder groups
• Coordinate and manage clients during live crisis activations
• Monitor, report and analyze live incidents
• Identify new business opportunities and contribute to presentations/pitches
• Assist in budget management, billing and client communications
• Develop and coach junior team members

Skills

Crisis management

Agency experience

Strong writing

Client relations

Job description

Agency:

FleishmanHillard

Job Function:

Communications and PR

Job Subfunction:

Public Relations

Job Description:

If you’re looking to continue your communications career in an award-winning global agency, then this might just be the role for you!

Why FleishmanHillard?

We have been named PRWeek’s Global Agency of the Year and Best Places to Work; a “Standout Agency” on Advertising Age’s A-List; NAFE’s “Top 50 Companies for Executive Women” for six years running; and among our firm’s award-winning work we’ve taken home 5 Lions at the Cannes International Festival of Creativity in previous years.

We are committed to creating an inclusive and equitable working environment for everyone. As the only PR Agency awarded EY’s National Equality Standard (twice!), all applicants will receive consideration for employment without regard to race, religion, ethnicity, gender identity, sexual orientation, national origin, disability or age. Do let us know if you need any adjustments made during the interview process.

The Team:

Our Crisis and Issues team is a true centre of excellence, relied upon by the firm’s clients and a multitude of legal partners to advise organisations through complex issues and reputational threats. The team’s work spans crisis and issues preparedness, client training, executive advisory, live incident response, longer term issues management and reputation recovery. As a sector agnostic team, individuals work across a broad range of issues including Public Inquiries, litigation, workplace culture and restructuring challenges, mis and disinformation, cyber incidents, DE&I matters and product failures and recalls. Our London team, based within our Corporate Affairs practice, has crisis consultants embedded within some of our largest accounts and are a key component of our global network of crisis practitioners, partnering with them on a regular basis, particularly when supporting multimarket clients.

The Role:

As a Senior Account Manager in the Crisis and Issues team, you will play a leading role on retained crisis accounts and support on shorter term projects. You’ll handle complex, fast-paced work that with be equal parts challenging and rewarding, offering maximum opportunities for both learning and exposure to different types of issues and businesses.

Key Responsibilities include:

• Being a trusted point of contact for clients and crisis contacts, driving forward day-to-day account activity and coordinating account teams
• Responding to live enquiries on retained accounts, including from media, supported throughout by Senior Account Director or above
• Creating and participating in fictional simulations and table top exercises as part of a broader team
• Leading crisis communications preparatory materials including playbooks and response plans
• Drafting crisis and issues materials suitable for various stakeholder groups
• Client coordination and management during live crisis activations
• Monitoring, reporting and providing analysis on live incidents
• Supporting and contributing to the identification of new business opportunities, actively participating in presentations/pitch meetings where possible
• Contributing to the management of client budgets; tracking, billing and communications
• Developing and coaching junior members of the crisis team and accounts teams

About You:

• Experience handling and managing a variety of crises, issues and/or incidents
• Experience within an agency environment
• Exceptional writer for materials used within a crisis, issues or incident context
• Ability to provide confident client counsel and builds trusted client relationships
• Experience contributing to and/or leading on client issues management strategies
• Strategic thinker with advanced understanding of business issues and the wider context in which organisations operate
• Have the right to work in the UK and be able to work in our Bankside office at least 3 days p/week.

If this sounds like you, we’d love to hear from you!

What We Offer You:

• A warm and friendly team with a fantastic portfolio of global and UK clients
• A truly global network, the opportunity to be part of multi-market campaigns, regularly working with colleagues across the globe.
• Global mobility, a programme of short-term or permanent exchange opportunities, particularly in EMEA or the US.
• A strengths-based L&D framework with an in-house coach and development opportunities for career defining work.
• Flexibility. We’ve fully embraced hybrid and flexible working. We have a great office and human contact remains an important element of our culture
• Work-life balance, we all work hard but having a life outside work matters to all of us, and we support each other to achieve it.
• Culture Club – from office manicures, nutritionists, inhouse massage and acupressure sessions, to Yoga on the roof terrace, quizzes, boot camps, exhibits and summer and Christmas get-togethers.
• Opportunities to join our Employee Resource Groups (global and local), the Shadow Board or DE&I Steering committee.
• A Career Guardian Scheme for underrepresented talent and mentorship opportunities
• Pro-bono comms, volunteer opportunities and personal charity matching
• 30 days of holiday plus a day off on your birthday (or that of your child), plus all days between Christmas and New Year and a buy-back scheme for those who want more.
• 6-12 week sabbaticals!
• BUPA medical cover – including 24/7 virtual GP, funded eye tests, fertility, and menopause support.
• Permanent Health Insurance
• Employee Assistance Programme (EAP)
• Generous Pension contributions, personal finance clinics and Life Assurance
• Discounted gym membership and FHeel Well reimbursement
• Cycle2Work scheme and season ticket loans
• Generous parental leave and emergency childcare provision
• Passion Project Grants – funding for your passions outside of work
• Retail, dinner or spa vouchers for key milestones
• Omnicom employee discounts across a variety of high-street retail, travel and entertainment venue

We will always treat your data in the strictest confidence. For further information our Data & Privacy policy is located on our website.

Apologies in advance but due to the high volume of applications we receive we are unable to respond to every application individually.

#LI-Hybrid

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/