Senior Credit Controller - USA Specialist

Amoria Group; Manchester; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Performance related bonus

Personal development allowance

Company trips

Monthly lunch clubs

Well-being initiatives

Job summary

Amoria Group in Manchester is seeking an experienced Senior Credit Controller to join our Finance Operations team. You will own end-to-end credit control, manage high-value ledgers, and drive collections performance across our US operations.

You will build strong client relationships, reduce debtor days, mentor junior colleagues, and help enhance processes through continuous improvement initiatives. This is a hybrid role with UK-based hours from 1pm to 9.30pm Mon-Thu and 11am-7pm Fri.

Qualifications

• Previous experience within a Senior Credit Controller or similar position.
• Proven experience managing complex ledgers and high value accounts.
• Track record of reducing debtor days and improving cash collection performance.
• Strong stakeholder management and communication skills.
• Proficiency with finance systems and Microsoft Office, particularly Excel.
• Experience working with US or international clients.
• Exposure to multi currency environments.
• Experience using CRM or ticketing systems.
• Understanding of IFRS or UK GAAP standards.

Responsibilities

• Manage and collect outstanding debt across complex, high value ledgers.
• Reduce debtor days and improve overall cash flow performance.
• Monitor aged debt and proactively escalate high risk accounts.
• Conduct regular ledger reviews and provide updates on performance, risks and trends.
• Issue account statements, reminders and resolve invoice related queries.
• Negotiate payment plans where required.
• Liaise with legal representatives on escalated debt recovery matters.
• Conduct credit risk assessments for new and existing clients.
• Build strong relationships with clients and internal stakeholders across Sales, Operations and Leadership teams.
• Partner closely with consultants and managers regarding outstanding debt, billing issues and queries impacting commission or payroll.
• Respond to queries professionally and efficiently, ensuring a high level of service at all times.
• Manage finance inboxes and ensure queries are resolved within agreed SLAs.

Skills

Senior Credit Controller

Complex ledgers

Cash collection

Stakeholder management

Excel

US/International clients

CRM systems

Ticketing systems

Finance systems

IFRS/UK GAAP knowledge

Tools

CRM systems

Ticketing systems

Finance systems

Job description

Positivity, Respect, Ownership, Fun, Excellence and Success (PROFES) are the values that make up the heart of our culture at Amoria Group, and we expect all employees to consistently demonstrate these behaviours in the workplace.

We believe in creating an environment where people can thrive professionally whilst enjoying being part of a supportive, ambitious and collaborative team.

ROLE OVERVIEW

We are looking for an experienced and proactive Senior Credit Controller to join our Finance Operations team based in Manchester.

This is a key role within the business, responsible for managing complex ledgers, driving collections performance, reducing aged debt and building strong relationships with both internal stakeholders and external clients across our US operations.

The successful person will take ownership of the end to end credit control process, ensuring outstanding balances are collected efficiently whilst maintaining excellent client relationships and supporting wider business performance.

This role will also play an important part in improving processes, supporting team development and driving continuous improvement initiatives across the finance function.

This role will be supporting our US divisions, the working hours will be 1pm - 9.30pm Monday - Thursday and 11am - 7pm on Fridays.

DUTIES & RESPONSIBILITIES:

Credit Control & Collections

• Manage and collect outstanding debt across complex, high value ledgers
• Reduce debtor days and improve overall cash flow performance
• Monitor aged debt and proactively escalate high risk accounts
• Conduct regular ledger reviews and provide updates on performance, risks and trends
• Issue account statements, reminders and resolve invoice related queries
• Negotiate payment plans where required
• Liaise with legal representatives on escalated debt recovery matters
• Conduct credit risk assessments for new and existing clients
• Build strong relationships with clients and internal stakeholders across Sales, Operations and Leadership teams
• Partner closely with consultants and managers regarding outstanding debt, billing issues and queries impacting commission or payroll
• Respond to queries professionally and efficiently, ensuring a high level of service at all times
• Manage finance inboxes and ensure queries are resolved within agreed SLAs

Billing & Invoicing Support

• Support accurate and timely invoicing processes across contract and permanent divisions
• Review billing information and supporting documentation to ensure accuracy
• Assist with invoice corrections, rebills and billing related queries
• Monitor purchase orders and unbilled items, ensuring issues are resolved quickly

Payments & Reconciliations

• Allocate incoming payments accurately within the finance system
• Support bank reconciliations and resolve discrepanciesm
• Assist with payment processing and audit related queries where required
• Act as a key point of contact for credit control process queries
• Support and mentor junior team members where required
• Identify opportunities to improve processes, efficiency and reporting across the finance function
• Contribute to continuous improvement initiatives and best practice sharing

THE PERSON:

• Previous experience within a Senior Credit Controller or similar position
• Proven experience managing complex ledgers and high value accounts
• Track record of reducing debtor days and improving cash collection performance
• Strong stakeholder management and communication skills
• Ability to manage workload effectively within a fast paced environment
• Confidence dealing with difficult conversations and escalations professionally
• Proficiency with finance systems and Microsoft Office, particularly Excel
• Previous experience within recruitment, staffing or professional services is highly desirable
• Experience working with US or international clients
• Exposure to multi currency environments
• Experience using CRM or ticketing systems
• Understanding of IFRS or UK GAAP standards

Behaviours

• Positive and proactive approach
• Strong attention to detail
• Resilient and confident communicator
• Able to work effectively under pressure and to deadlines
• Flexible to work Monday - Thursday 1pm - 9.30pm and Fridays 11am - 7pm

THE PACKAGE:

• Salary up to £33,000
• Performance related annual bonus
• Hybrid working - One day per week from home
• Company incentive trips to destinations including Dubai and Marbella
• Monthly lunch clubs
• Annual personal development allowance
• Additional company benefits and well-being initiatives

Amoria Group is proud to be an inclusive employer. We welcome applicants from all backgrounds regardless of age, experience or background.