Senior Coordination & Risk Support Specialist

M&G; Greater London; Hybrid; GBP 32.000 - 48.000; Vollzeit

Benefits dieser Stelle

Flexible working arrangements

Pension up to 18%

Share Save & Share Incentive Plan

38 days annual leave including bankhol

Inspiring Families policy

Private Healthcare & Life Assurance

Zusammenfassung

M&G is seeking a Coordination Team Senior Support member to join our Risk & Compliance function. You will help coordinate a high-volume document review process, manage information requests, and support junior members under the Coordination Lead.

The role suits someone with strong administrative experience, excellent attention to detail, and the ability to work with sensitive information in a fast-paced environment. Flexible working arrangements are available.

Qualifikationen

• Prior experience in an administrative, operations, document management, records management, or review support role.
• Excellent attention to detail with high-volume documents.
• Experience with secure folders, shared drives, document repositories, or workflow tools.
• Ability to follow defined procedures, escalation criteria, and quality standards consistently.
• Good written and verbal communication skills.
• Strong organisational skills and ability to manage competing priorities.
• Competence in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Ability to handle confidential and sensitive information with discretion.

Aufgaben

• Manage and triage incoming information requests, identifying duplication, scope issues and escalation needs.
• Coordinate collection, preparation and secure upload of documents using Relativity One and shared repositories.
• Complete initial document reviews and route items to the appropriate specialist teams.
• Support document redaction, conversion and secure handling activities.
• Carry out quality assurance checks to ensure information is complete and accurately recorded.
• Maintain trackers, reconciliations, audit trails and management information.
• Liaise with stakeholders across the business to resolve queries and keep requests progressing.
• Provide guidance and initial review support to junior team members.
• Identify escalation issues, exceptions and opportunities to improve processes.
• Provide support and cover for the Coordination Lead when required.

Kenntnisse

Document management

Operations experience

Administrative support

Attention to detail

Microsoft Office

Tools

Excel

Word

Outlook

Jobbeschreibung

M&G is seeking a Coordination Team Senior Support member to join our Risk & Compliance function. You will help coordinate a high-volume document review process, manage information requests, and support junior members under the Coordination Lead.

The role suits someone with strong administrative experience, excellent attention to detail, and the ability to work with sensitive information in a fast-paced environment. Flexible working arrangements are available.