Senior Contract Manager

Bis Henderson; Ashby-de-la-Zouch; On-site; GBP 60,000 - 90,000; Full time

Job summary

Bis Henderson is seeking a Senior Contract Manager for its Road Freight Transport Team. You will own a portfolio of large transport contracts, drive operational excellence, ensure compliance, and enhance commercial performance.

The role emphasizes senior stakeholder engagement, leadership of Team Leaders, and proactive growth initiatives across clients.

Qualifications

• Track record of managing customer relationships in transport/logistics/operational environments.
• Experience managing multiple direct reports including performance and attendance.
• Experience in road transport, road freight, logistics or distribution operations.
• Strong understanding of transport compliance including drivers' hours and working time rules.
• Strong commercial awareness with ability to manage service and financial performance.

Responsibilities

• Build and maintain effective relationships with internal and external stakeholders to resolve escalations professionally.
• Act as the senior escalation point for all Team Leaders.
• Communicate with Contract Management and operational teams about priorities, changes and performance.
• Develop and manage strategic objectives delivering value to the client and updating on progress and risks.
• Manage clients at operational, commercial and senior stakeholder level to ensure service performance and contract compliance.
• Hold P&L ownership across customers, manage margin and exercise commercial authority within limits.
• Identify growth opportunities and coordinate with Contract Managers on upsell and cross-sell initiatives.

Skills

Client relationship management

People management

Road transport experience

Transport compliance

Commercial acumen

Job description

My client, a leading logistics business is looking for a Senior Contract Manager within their Road Freight Transport Team, where you will take ownership of a portfolio of large-scale transport contracts and play a key role in driving operational excellence, customer satisfaction, compliance, and commercial performance.

Main duties:

• Build and maintain effective working relationships with key internal and external stakeholders, ensuring escalated issues are resolved in a timely, professional, and mutually beneficial way, with corrective actions clearly agreed and managed through to completion.
• Act as the senior escalation point for all Team Leaders.
• Communicate regularly with the internal Contract Management and operational teams, keeping them informed of account priorities, changes and performance to support aligned service delivery.
• Proactively develop and manage strategic and operational objectives that deliver measurable value to the client, keeping the client fully updated on progress, performance, risks, and value added.
• Manage clients at operational, commercial, and senior stakeholder level to ensure service performance, contract compliance, and customer expectations are consistently achieved.
• Hold P&L ownership across customers, managing margin and exercising commercial authority within agreed sign-off limits.
• Identify account growth across customers, identifying and developing volume, upsell and cross-sell opportunities, and managing these with the relevant Contract Managers.

Skills and experience:

• Proven track record of managing customer relationships within a transport, logistics, or operational environment.
• Proven experience of managing multiple direct reports, including performance, absence, holiday, overtime, training, and day-to-day people-management processes.
• Previous experience in road transport, road freight, logistics, or distribution operations.
• Strong understanding of transport compliance, including drivers' hours, working time requirements, and safe operating practices.
• Strong commercial awareness with the ability to manage service and financial performance.

All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.