Senior Content Designer

Made Tech; Manchester; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

An established industry player is seeking a Senior Content Designer to join their innovative team. This role involves creating high-quality, user-centered content while mentoring junior designers and ensuring adherence to accessibility standards. The successful candidate will work within a multidisciplinary team, contributing to a culture of design excellence and supporting public sector digital transformation. With flexible working hours, generous leave, and a commitment to employee wellbeing, this opportunity offers a chance to make a real impact while enjoying a supportive work environment.

Benefits

30 Days Holiday

Flexible Working Hours

Flexible Parental Leave

Remote Working Options

Paid Counselling Services

Qualifications

• Experience in designing user-centered content for complex services.
• Ability to mentor junior designers and ensure quality content delivery.

Responsibilities

• Assure quality of content delivery and manage less experienced designers.
• Audit services for accessibility issues and contribute to content design standards.

Skills

User-Centered Design

Content Management

Accessibility Standards

Mentoring

Client Relationship Management

Education

Degree in Design or Related Field

Job description

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Senior Content Designer

Department: Delivery & Practices

Employment Type: Permanent

Location: Any UK Office Hub (Bristol / London / Manchester / Swansea)

Compensation: GBP 50,000 - GBP 60,000 / year

Description

Made Tech wants to positively impact the future of the country by using technology to improve society. We believe being design-led can create positive outcomes in the public sector, through critical services enabled by technology. We are building a community of designers and researchers to support the public sector's growing demand for a design-led approach to digital transformation service delivery.

A Senior Content Designer is an experienced practitioner who works on a complex or large-scale service, with minimal support. They work autonomously, influencing and mentoring others to design user-centred content to a high standard.

They work on a multidisciplinary delivery team to design content that's informed by their experience, best practice and evidence, and meets the client's objectives as well as user needs.

They are visible contributors to a healthy user-centred design (UCD) community and culture at Made Tech. They report to a Lead Content Designer.

Key Responsibilities

As a Senior Content Designer, you will:

• assure the quality of content delivery within your service team and contribute to Made Tech's content design standards
• be accountable for the production of high quality, user-centred content
• help delivery teams get a shared understanding of problems to solve and ideas to test
• have good knowledge of how to make services accessible to everyone
• audit services to identify accessibility issues with content
• have thorough knowledge of the government Service Standard and how to meet it through content design best practice
• demonstrate good habits for sharing and improving content
• demonstrate experience in creating, iterating, managing and overseeing content across multiple channels
• encourage teams to review and evaluate the effectiveness of processes and systems, and support them to iterate for improvements
• build relationships with clients, earning their trust and understanding their needs
• identify opportunities for new work
• manage less experienced content designers
• support the hiring and onboarding of content designers
• contribute to a safe, supportive, healthy community of practice
• represent content design publicly and internally

Skills, Knowledge and Expertise

You can find the full job description about the role on our handbook here:

At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Get in touch with our talent team if you'd like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies.

Benefits

We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.

Here are some of our most popular benefits listed below:

30 days Holiday - we offer 30 days of paid annual leave plus bank holidays

Flexible Working Hours - we are flexible with what hours you work

Flexible Parental Leave - we offer flexible parental leave options

Remote Working - we offer part time remote working for all our staff

Paid counselling - we offer paid counselling as well as financial and legal advice

If successful, you will be required to undertake an SC clearance